Technical Issue Responder

2 weeks ago

Bengaluru, Karnataka, India beBeeProblemSolver Full time ₹ 8,00,000 - ₹ 12,00,000
Problem Solver Job

We are looking for a problem solver to join our team.

The ideal candidate will have passion for Service desk Opportunities and exploring capabilities.

Service desk professionals drive innovation and creativity in a culture of continuous improvement and forward-thinking.

About the Role:
  • Oversee and coordinate incident management process within the organization.
  • Identify, assess, prioritize, and resolve incidents to minimize their impact on operations.
Key Responsibilities:
  • Receive and document incoming requests via various channels.
  • Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations.
  • Assign requests to appropriate individuals or teams based on their nature and complexity.
  • Maintain detailed and accurate records of all requests.
  • Keep requesters informed of the status, progress, and estimated resolution times.
  • Monitor the status of open requests and escalate as necessary to ensure timely resolution.
  • Ensure that requests are handled in accordance with established policies, procedures, and service level agreements.
  • Generate and analyze reports on request management performance.
Requirements:
  • 6 months to 2 years of experience.
  • Bachelor's degree in a relevant field or equivalent work experience.
Skills:
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using request management tools or ticketing systems.
  • Problem-solving and critical thinking abilities.

About Our Company:

We work at the heart of digitisation, advising organisations on IT strategy and implementing technology solutions.

We believe in leadership training, coaching, mentoring, professional development, and international opportunities.

We value diversity and inclusion, celebrating differences and welcoming applications from diverse candidates.

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