Customer Issue Responder

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomerResolution Full time ₹ 24,00,000 - ₹ 32,00,000
Customer Resolution Expert

This role is critical to ensuring timely resolution of customer issues through effective coordination with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

  • Ensure prompt resolution of customer concerns by collaborating with relevant stakeholders.
  • Recommend suitable solutions for customer requests and coordinate with related teams to guarantee end-to-end handling of the request.
  • Maintain customers proactively informed on issue status and address their queries to ensure a positive customer experience throughout the process.

The ideal candidate should possess a Full-time Engineering Graduate degree with 4-6 years of relevant experience, excellent Order Handling and RFQ management skills, and knowledge of SAP PS, SD, and MM modules. Additionally, the candidate should have advanced MS Excel and power point presentation skills, as well as good written and oral communication skills.

Key Responsibilities:

  • Coordinate with cross-functional teams to resolve customer complaints efficiently.
  • Provide recommendations for customer inquiries and collaborate with relevant teams for seamless issue resolution.

Required Skills:

  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and collaborate with various stakeholders.
  • Strong analytical and organizational skills.

Why Join Us:

Our Process Automation business offers a range of innovative solutions for process and hybrid industries, including industry-specific integrated automation, electrification, and digital solutions, control technologies, software, and advanced services. We value diversity and encourage you to apply today for your next career step within our organization.

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