Master Technical Problem Solver

6 days ago


Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 1,51,91,000 - ₹ 1,81,59,000
Technical Support Specialist

Overview of the Role:

You will work closely with valued customers to address their complex post-sales issues. This involves interacting with key contacts beyond your area of expertise and explaining intricate technical problems to both non-technical and technical professionals.

As a Technical Support Specialist, you will participate in collaborative discussions with multi-functional teams, fostering an environment of transparency that ultimately leads to better products and improved working environments.

  • Respond to customer-submitted issues in accordance with established Service Level Agreements
  • Triage customer-reported issues and respond via ticketing system, phone or remote sessions
  • Conduct advanced troubleshooting at the application and OS levels
  • Determine the source of the issue (code, environment, or configuration) and collaborate with the relevant team(s) to implement the fix
Essential Qualifications
  • 5 to 10 years of relevant experience with strong communication and customer service skills
  • Required expertise with Windows OS, Linux OS, and mac OS-based applications (installation, troubleshooting, debugging)
  • Experience with endpoint security technologies (XDR, SOAR, SIEM, etc.)


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