Expert Technical Problem Solver

7 days ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000
Technical Support Professional

This is an exciting opportunity to join our team as a technical support professional. You will be responsible for driving customer success and delivering exceptional service to our clients.

The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for problem-solving.

Key Responsibilities:

  • Triage, troubleshoot and resolve customer reported issues
  • Drive resolution of customer found defects with internal teams
  • Work with architecture specialists to improve future products
  • Provide systems/product training to customers
  • Build tooling to improve customer experience

Preferred Experience:

  • Experience with working directly with end customers
  • Strong fundamentals in Datacenter Networking, Routing & Switching
  • Strong scripting skills in Python/Go/Shell scripting
  • Familiarity with GPU operations, Collective Communication Libraries
  • Familiarity with InfiniBand protocol & RDMA
  • Familiarity with RoCE v2 congestion control protocols
  • Familiarity with NCCL/RCCL test benchmarks
  • Familiarity with C/C++
  • Familiarity with DPU and SmartNics

Award Winning Company Values:

  • Dedication to excellence in all aspects of business
  • Innovative approach to technology and customer satisfaction

We Offer:

  • A dynamic work environment that fosters collaboration and growth
  • Opportunities for career advancement and professional development
  • A competitive salary and benefits package

Requirements:

  • Bachelor s or Masters degree in Computer Science, Computer Engineering, Electrical Engineering


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