Master Technical Problem Solver

2 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 4,00,000 - ₹ 6,00,000

Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder India Private Limited. This role will focus on providing technical support for various Planning solutions across Retail and Manufacturing verticals.

Key Responsibilities:

  • Provide technical and non-technical support during the steady-state period.
  • Verify that the system provides the required business functions and maintains data integrity.
  • Understand the implemented solution/products and analyze issues to find permanent solutions.
  • Collaborate with Solution/Technical architects to stabilize the system and enhance/change design based on new business requirements.
  • Manage/support new rollouts/deployments, handle change requests/enhancements, and improve various KPIs for customers.

Requirements:

  • Bachelor's degree and 8-12 years of experience in product support/implementations support.
  • Strong analytical/problem-solving skills, ability to provide alternatives, root cause analysis, testing skills, and ability to make thoughtful proposals.
  • Hands-on experience in implementing/supporting Demand & Fulfillment products for multiple customers.
  • Deep understanding of customer business and processes.
  • Experience with other Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, Relex.

What We Are Looking For:

  • A deep understanding of our product suite knowledge so as to convey relationships and touch-points to the customer.
  • Works with appropriate parties to ensure issues are resolved.

Working Environment:

Our current technical environment includes software such as BY Demand, BY Fulfillment, BY ESP, BY Inventory Optimization, and frameworks like PL/SQL, RDBMS. We use Cloud Architecture on MS Azure.

Why Join Us:

We offer a dynamic work environment, opportunities for growth and development, and a chance to work with a global leader in retail and manufacturing solutions. If you are passionate about technology and want to make a meaningful impact, we encourage you to apply for this exciting opportunity

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