Windows Technical Support Expert

2 days ago


Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 80,00,000
Job Opportunity

As a Technical Support Specialist, you will be the primary point of contact for our customers, playing a key role in ensuring they have a seamless and satisfying experience with our products.

Main Responsibilities:
  • Support Customers: Assist clients with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend suitable solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
Necessary Skills & Qualifications:
  • Minimum typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.


  • Rajahmundry, Andhra Pradesh, India beBeeWindows Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Windows Support SpecialistAbout the Position:This challenging opportunity calls for a skilled technical professional to take on a customer support role.The successful candidate will be responsible for delivering top-notch assistance via chat, acting as the primary point of contact for customers seeking help with Microsoft Windows & O365 issues.The...


  • Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

    Technical Support ProfessionalWe are seeking a highly skilled Technical Support Professional to join our team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to customers.Key Responsibilities:Customer Interaction:Troubleshooting: Diagnose and resolve technical issues reported by customers via phone,...


  • Rajahmundry, Andhra Pradesh, India beBeeKernel Full time ₹ 20,00,000 - ₹ 25,00,000

    About HexnodeWe value the contributions of each employee and strive to foster a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry and prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.Our Enterprise software division, operates in...


  • Rajahmundry, Andhra Pradesh, India beBeeExperience Full time ₹ 15,00,000 - ₹ 25,00,000

    We are seeking a highly skilled and experienced Senior Windows Administrator to join our team.Key ResponsibilitiesInstall, configure, administer, and support Windows servers in physical and virtual environments.Manage hybrid cloud environments with expertise.Mentor junior staff members to ensure knowledge transfer.Interface directly with clients to deliver...


  • Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

    OverviewThe role of Technical Support Specialist involves providing top-notch support to customers, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Respond to customer inquiries and provide expert technical assistance.Diagnose and troubleshoot hardware and software problems.Document and track customer...


  • Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a seasoned Technical Support Specialist to provide expert assistance and troubleshoot complex issues related to Windows, Mac OS, networking, hardware, and software configurations.Techincal Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex...


  • Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

    Job OpportunityWe are seeking a highly skilled Technical Support Specialist to provide expert-level technical assistance and problem resolution for our products worldwide.Key Responsibilities:Resolve complex technical issues related to our products for customers and partners.Document and troubleshoot reported problems using available tools and...


  • Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleWe are seeking a highly skilled and dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers via various communication channels. Key ResponsibilitiesServe as the first point of contact for technical support inquiries.Provide...


  • Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Senior Technical Support EngineerWe are seeking a skilled technical professional to deliver exceptional support to our customers. The ideal candidate will have strong technical expertise and excellent communication skills.Key Responsibilities:Accountability in handling customer issues and driving them to closure.Being a technical expert in product...


  • Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 72,00,000 - ₹ 1,21,00,000

    Technical Support Analyst Job Description About the Role:We are seeking a skilled Technical Support Analyst to join our team. The ideal candidate will provide production and application support, ensuring system stability, performance, and timely issue resolution.Key Responsibilities:Provide L2/L3 support for applications and systems running on Tandem,...