Talented Technical Experts Wanted

4 days ago

Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 72,00,000 - ₹ 1,21,00,000
Technical Support Analyst Job Description

 

About the Role:

We are seeking a skilled Technical Support Analyst to join our team. The ideal candidate will provide production and application support, ensuring system stability, performance, and timely issue resolution.

Key Responsibilities:

  • Provide L2/L3 support for applications and systems running on Tandem, Linux, and Windows platforms
  • Monitor and troubleshoot issues across multiple database environments - SQL Server, Sybase, Oracle, etc.
  • Perform routine maintenance, patching, and upgrades for supported systems
  • Collaborate with development and infrastructure teams to resolve incidents and implement fixes
  • Ensure timely communication and documentation of issues resolutions and root cause analysis
  • Participate in on-call rotation and incident management aligned with the required time zone
  • Maintain system health dashboards and automate routine checks where possible

 

Required Skills and Qualifications:

  • Strong experience with Tandem HP NonStop systems
  • Proficiency in Linux and Windows server environments
  • Solid understanding of SQL and experience with Sybase, Oracle, and other relational databases
  • Experience in production support, incident management, and performance tuning
  • Familiarity with ITIL processes and ticketing tools e.g. ServiceNow, Jira
  • Excellent communication skills and ability to work independently during off-hours

 

Preferred Qualifications:

  • Experience in financial services or mission-critical environments
  • Knowledge of scripting - Shell, Python, or PowerShell for automation
  • Exposure to cloud platforms - AWS, Azure is a plus

 

 

Why This Role Matters

This role plays a crucial part in ensuring the smooth operation of our systems and applications. As a Technical Support Analyst, you will be at the forefront of troubleshooting and resolving complex technical issues, making a significant impact on our business outcomes.

 

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • The chance to work with a talented team of experts
  • A competitive compensation package

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