Policy Coordinator

2 days ago


Palakkad, Kerala, India beBeeInsurance Full time ₹ 50,00,000 - ₹ 70,00,000
Job Title: Insurance Policy Coordinator

We are seeking a highly skilled professional to manage documentation, medical scheduling, and verification processes in the insurance sector.

About the Role:

The ideal candidate will be responsible for coordinating with insurers, underwriters, TPAs, and internal stakeholders to drive timely case issuance while meeting monthly issuance targets with minimal TAT and high FTR rate.

Key Responsibilities:

  • Taking ownership of post-payment cases and ensuring a seamless customer journey.
  • Connecting with customers to update them on next steps and pending requirements such as document collection, verification, scheduling medicals, and retention.
  • Closely working with stakeholders to ensure timely case issuance and meet issuance targets.
  • Achieving high FTR rates and minimizing TAT through process improvements.

Requirements:

  • Excellent written and verbal communication skills.
  • Strong understanding of insurance underwriting and decision-making processes.
  • Ability to handle difficult conversations with customers.
  • Proven stakeholder management skills to push cases forward.
  • Minimum 1+ years of experience in insurance operations.
  • Basic computer and Excel skills.


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