Hospitality Operations Coordinator

4 days ago


Palakkad, Kerala, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 1,00,00,000

Role: Reservation Associate/Executive

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About Our Organization:

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We are a forward-thinking company that fosters growth and personal development. Our founders believe that potential, not just pedigree, is the key to success.

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We seek passionate individuals ready to innovate and make a difference. We value thinking like an owner and empowering our team members to take ownership of their work.

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Job Summary:

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We are looking for a proactive and customer-oriented professional to join our team. The ideal candidate will assist customers with ZHotel bookings, manage reservations, provide information on availability and pricing, and support smooth operational coordination.

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Key Responsibilities:

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  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency
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Qualifications and Skills:

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  • Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work effectively in a team environment and under pressure
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Why Choose Us?

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Looking for a workplace that values learning and growth? Our organization offers employee-friendly policies and talented team members create a dynamic environment where you can thrive.

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