
Hospitality Operations Coordinator
4 days ago
Role: Reservation Associate/Executive
">About Our Organization:
">We are a forward-thinking company that fosters growth and personal development. Our founders believe that potential, not just pedigree, is the key to success.
">We seek passionate individuals ready to innovate and make a difference. We value thinking like an owner and empowering our team members to take ownership of their work.
">Job Summary:
">We are looking for a proactive and customer-oriented professional to join our team. The ideal candidate will assist customers with ZHotel bookings, manage reservations, provide information on availability and pricing, and support smooth operational coordination.
">Key Responsibilities:
">- Assist customers with ZHotel bookings by sharing property details, availability, and pricing
- Handle calls, messages, and inquiries from potential guests or partners
- Manage and update reservation records, ensuring accuracy and timeliness
- Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations
- Provide follow-up and support on customer queries and resolve concerns proactively
- Maintain daily records of reservations, changes, cancellations, and feedback
- Upsell relevant options based on availability and customer needs
- Support reservation reporting and contribute to enhancing booking efficiency
Qualifications and Skills:
">- Bachelor's degree in Hospitality, Business Administration, or a related field
- Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
- Excellent negotiation and communication skills
- Strong customer service orientation with a focus on delivering exceptional experiences
- Ability to analyze market trends and adapt pricing strategies accordingly
- Proficient in using reservation management software and tools
- Detail-oriented with strong organizational and multitasking abilities
- Ability to work effectively in a team environment and under pressure
Why Choose Us?
">Looking for a workplace that values learning and growth? Our organization offers employee-friendly policies and talented team members create a dynamic environment where you can thrive.
">,-
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