Reservations Coordinator

15 hours ago

Solapur, Maharashtra, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Job Brief

The Hosteller is a chain of backpacker hostels with over 60 locations across India, offering quality budget accommodation and unique experiences for travelers.

We are seeking a Reservations Coordinator to join our team at our head office in Mumbai. As a key member of our reservations team, you will be responsible for delivering exceptional customer service to our guests through various communication channels.

Key Responsibilities:
  • Providing timely and accurate responses to guest inquiries regarding hotel policies, amenities, local attractions, and other relevant information.
  • Handling guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
  • Identifying opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
  • Promoting hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.

To succeed in this role, you will need excellent written and verbal communication skills, as well as strong interpersonal skills and the ability to build rapport with guests and team members.

You will also be highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy. Comfortable using technology tools like email, chat systems, and reservation software, and flexible to work various shifts, including weekends and holidays, as needed.

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