
Hospitality Reservations Specialist
5 days ago
We are seeking a proactive and customer-oriented professional to manage reservations and provide exceptional service.
- Key Responsibilities:
- Assist customers with booking inquiries by sharing property details, availability, and pricing.
- Handle calls, messages, and inquiries from potential guests or partners.
- Manage and update reservation records, ensuring accuracy and timeliness.
- Coordinate with internal teams for booking confirmations.
- Provide follow-up and support on customer queries and resolve concerns proactively.
- Maintain daily records of reservations, changes, cancellations, and feedback.
- Upsell relevant options based on availability and customer needs.
- Support reservation reporting and contribute to enhancing booking efficiency.
• A degree in Hospitality, Business Administration, or a related field.
• Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
• Excellent negotiation and communication skills.
• Strong customer service orientation with a focus on delivering exceptional experiences.
• Ability to analyze market trends and adapt pricing strategies accordingly.
• Proficient in using reservation management software and tools.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work effectively in a team environment and under pressure.
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