Hospitality Reservations Specialist

5 days ago


Solapur, Maharashtra, India beBeeReservation Full time ₹ 6,00,000 - ₹ 10,00,000
Reservations Professional

We are seeking a proactive and customer-oriented professional to manage reservations and provide exceptional service.

  • Key Responsibilities:
  • Assist customers with booking inquiries by sharing property details, availability, and pricing.
  • Handle calls, messages, and inquiries from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.
Qualifications

• A degree in Hospitality, Business Administration, or a related field.

• Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.

• Excellent negotiation and communication skills.

• Strong customer service orientation with a focus on delivering exceptional experiences.

• Ability to analyze market trends and adapt pricing strategies accordingly.

• Proficient in using reservation management software and tools.

• Detail-oriented with strong organizational and multitasking abilities.

• Ability to work effectively in a team environment and under pressure.



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