Senior Technical Support Specialist

2 weeks ago

Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

About the Role

We are seeking a highly skilled Senior Support Engineer to join our team at ADCI - Tamil Nadu. As a Senior Support Engineer, you will be responsible for providing production engineering support and multifaceted services to our digital product family of development teams.

Key Responsibilities

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
  • Work on operations and maintenance driven coding projects, primarily in Java and C++.
  • Software deployment support in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • System and Support status reporting.
  • Ownership of one or more Digital products or components.
  • Customer notification and workflow coordination and follow-up to maintain service level agreements.
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

What You'll Do

On a typical day, engineers might dive deep into understanding the root cause of customer issues, investigate why a metric is trending the wrong way, consult with top engineers at Amazon, or discuss radical new approaches to automate operational issues.

Our Senior Support Engineering Roles

Help engineers develop a broad range of skills. Experienced systems development engineers often have leadership impact on their teams by becoming subject matter experts on several services. They develop, build, deploy, operate, sustain, and grow the services in cloud production environments. They are able to utilize trends and metrics to identify opportunities for improvements. They help develop and refine procedures used by their team and internal customers. They are able to develop at a high standard and can deal with new and ambiguous problem domains, while consistently delivering customer impacting change.

Basic Qualifications

  • 4+ years of software development, or 4+ years of technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Unix.
  • Experience scripting in modern program languages.
  • Experience in agile/scrum or related collaborative workflow.

Preferred Qualifications

  • Knowledge of distributed applications/enterprise applications.
  • Knowledge of UNIX/Linux operating system.
  • Experience analyzing and troubleshooting RESTful web API calls.

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