Technical Product Support Specialist
6 days ago
Job Summary:
We are seeking a highly skilled Technical Product Support Specialist to join our team at TransUnion LLC. As a Technical Product Support Specialist, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with internal teams to ensure seamless customer experience.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat, resolving complex technical issues and escalating issues to senior technical support specialists as needed.
- Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experience and to identify opportunities for process improvements.
- Develop and maintain in-depth knowledge of TransUnion products and services, including technical documentation, user guides, and troubleshooting guides.
- Participate in on-call rotation to provide after-hours support for urgent issues.
- Contribute to the development of knowledge articles, user guides, and other documentation to support customer self-service and internal knowledge sharing.
Requirements:
- 7+ years of technical customer support experience, preferably in a software or technology company.
- Strong technical skills, including experience with relational databases, SQL, Splunk, and Excel.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and internal collaboration.
What You'll Bring:
- Experience with project support, including helping customers migrate off of legacy connectivity applications.
- Ability to support a range of technical support needs, from account management to complex technical issues.
- Strong knowledge of TransUnion products and services, with a focus on customer onboarding and technical support.
Impact You'll Make:
- Support customer-facing Global Technology projects, with a focus on helping customers migrate off of legacy connectivity applications.
- Support TransUnion customers with a range of technical support needs, from account management to complex technical issues.
- Develop and maintain in-depth knowledge of TransUnion products and services, including technical documentation, user guides, and troubleshooting guides.
-
Technical Support Specialist
5 days ago
Chennai, Tamil Nadu, India NielsenIQ Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to internal and external users of our production systems.Key Responsibilities:Provide technical support to internal and...
-
Product Support Specialist
5 days ago
Chennai, Tamil Nadu, India Temenos Full timeJob Title: Product SupportAt Temenos, we are seeking a highly skilled and experienced Product Support professional to join our team. As a Product Support specialist, you will play a critical role in providing exceptional support to our clients who use our products.About the RoleAs a Product Support specialist, you will be responsible for analyzing and...
-
Mainframe Technical Support Specialist
6 days ago
Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full timeMainframe Technical Support SpecialistWe are seeking a highly skilled Mainframe Technical Support Specialist to join our team at 12542 Citicorp Services India Private Limited. As a Mainframe Technical Support Specialist, you will be responsible for providing day-to-day technical support for our mainframe systems in a follow-the-sun model.Key...
-
Technical Support Specialist
6 days ago
Chennai, Tamil Nadu, India Expeditors Full timeJob Title: Technical Support SpecialistJob Description:We are seeking a skilled Technical Support Specialist to provide top-notch support to our customers. As a key member of our team, you will be responsible for addressing incoming environment and application support questions, liaising with internal teams, and analyzing dataflow process improvements.Key...
-
Technical Support Specialist
3 days ago
Chennai, Tamil Nadu, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full timeJob SummaryHitachi Energy Technology Services Private Limited is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customers and will provide timely and effective support to resolve their issues.Key ResponsibilitiesProvide first-line support to customers via phone,...
-
Technical Support Specialist
5 days ago
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeTechnical Support SpecialistHapag-Lloyd is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing 2nd and 3rd level support for all application operations.Key Responsibilities:Manage and maintain products App Connect Enterprise (ACE) and IBM Integration Bus...
-
Senior Technical Support Specialist
24 hours ago
Chennai, Tamil Nadu, India NielsenIQ Full timeJob DescriptionAt NielsenIQ, we are seeking a highly skilled Technical Support Specialist to join our global team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to internal and external users of our production systems.Key Responsibilities:Provide technical support to internal and external users of our...
-
Technical Support Specialist
6 days ago
Chennai, Tamil Nadu, India FIS Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at FIS. As a Technical Support Specialist, you will be responsible for providing level 1 and level 2 support for client-facing systems and applications, including mainframes, Tandems, switches, networks, processor links, ATMs, servers, and internet applications.Key...
-
Technical Support Specialist
6 days ago
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeTechnical Support Specialist - CIP - CloudpakAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Hapag-Lloyd. As a key member of our IT department, you will be responsible for providing 2nd and 3rd level support for all application operations.Key ResponsibilitiesManage and maintain the products App Connect...
-
Product Support Specialist
6 days ago
Chennai, Tamil Nadu, India FOURKITES Full timeProduct Support SpecialistAt FourKites, we're revolutionizing supply chain visibility. As a Product Support Specialist, you'll be the go-to expert for our customers, helping them navigate our platform and resolve any issues that arise.Key Responsibilities:Develop in-depth knowledge of our product and its featuresProvide exceptional support via phone, email,...
-
Technical Product Specialist
6 days ago
Chennai, Tamil Nadu, India KANINI Full timeTechnical Product SpecialistWe are seeking a skilled Technical Product Specialist to guide the development of innovative products and solutions. The ideal candidate will bridge the gap between business needs and technical requirements, collaborating closely with cross-functional teams to ensure the successful delivery of high-quality products.Key...
-
Technical Support Specialist
22 hours ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at ADCI - Tamil Nadu. As a Technical Support Specialist, you will be responsible for troubleshooting and debugging technical systems, including the Kindle Operating System. You will work closely with multiple teams to identify and resolve issues, and develop automated alarms to...
-
Technical Support Specialist
23 hours ago
Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at ADCI MAA 12 SEZ. As a Technical Support Specialist, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesTriage and resolve technical issues using dashboards and tools.Drive root cause analysis of...
-
Senior Technical Support Specialist
6 days ago
Chennai, Tamil Nadu, India Gen Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Gen. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers. This is a fantastic opportunity to work with a dynamic team and make a real impact on our customers' experiences.Key...
-
Technical Support Specialist
4 days ago
Chennai, Tamil Nadu, India FIS Full timeJob SummaryFIS is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our computer operations environment, you will be responsible for ensuring that our services meet all service level agreements, including US time availability, response time parameters, and availability targets.Key ResponsibilitiesAct as the focal...
-
Technical Support Specialist
23 hours ago
Chennai, Tamil Nadu, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full timeJob Summary:We are seeking a skilled Technical Support Specialist to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P].Key Responsibilities:Provide timely and effective support to customers through various communication channels.Diagnose and troubleshoot technical issues using problem-solving skills and technical...
-
Senior Technical Support Specialist
5 days ago
Chennai, Tamil Nadu, India NielsenIQ Full timeJob Title: Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team in Chennai. As a key member of our technical support team, you will be responsible for providing high-quality technical support to internal and external users of our production systems. You will work closely with...
-
Technical Support Specialist
4 days ago
Chennai, Tamil Nadu, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full timeJob Summary:We are seeking a skilled Technical Support Specialist to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P].Key Responsibilities:Provide timely and effective support to customers through various communication channels.Diagnose and troubleshoot technical issues, escalating complex problems to senior...
-
Technical Support Specialist
22 hours ago
Chennai, Tamil Nadu, India TD SYNNEX Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at TD SYNNEX. The successful candidate will be responsible for providing technical support and services to our clients, including installation, configuration, and maintenance of infrastructure services.Key ResponsibilitiesTechnical Support: Provide level 1 support for...
-
Technical Support Specialist
22 hours ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full timeAbout the RoleThe Kindle Vella Support Engineering team is seeking a skilled Technical Support Specialist to provide tier 2&3 services production support and collaborate with development teams and production operations teams for software product release coordination and deployment.Key ResponsibilitiesProvide support of incoming tickets, including extensive...