Technical Product Support Specialist

6 days ago


Chennai, Tamil Nadu, India TransUnion LLC Full time

Job Summary:

We are seeking a highly skilled Technical Product Support Specialist to join our team at TransUnion LLC. As a Technical Product Support Specialist, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with internal teams to ensure seamless customer experience.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat, resolving complex technical issues and escalating issues to senior technical support specialists as needed.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experience and to identify opportunities for process improvements.
  • Develop and maintain in-depth knowledge of TransUnion products and services, including technical documentation, user guides, and troubleshooting guides.
  • Participate in on-call rotation to provide after-hours support for urgent issues.
  • Contribute to the development of knowledge articles, user guides, and other documentation to support customer self-service and internal knowledge sharing.

Requirements:

  • 7+ years of technical customer support experience, preferably in a software or technology company.
  • Strong technical skills, including experience with relational databases, SQL, Splunk, and Excel.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and internal collaboration.

What You'll Bring:

  • Experience with project support, including helping customers migrate off of legacy connectivity applications.
  • Ability to support a range of technical support needs, from account management to complex technical issues.
  • Strong knowledge of TransUnion products and services, with a focus on customer onboarding and technical support.

Impact You'll Make:

  • Support customer-facing Global Technology projects, with a focus on helping customers migrate off of legacy connectivity applications.
  • Support TransUnion customers with a range of technical support needs, from account management to complex technical issues.
  • Develop and maintain in-depth knowledge of TransUnion products and services, including technical documentation, user guides, and troubleshooting guides.


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