Product Support Specialist
1 month ago
At Temenos, we are seeking a highly skilled and experienced Product Support professional to join our team. As a Product Support specialist, you will play a critical role in providing exceptional support to our clients who use our products.
About the RoleAs a Product Support specialist, you will be responsible for analyzing and resolving complex technical issues related to our products. You will work closely with internal teams, including development and quality assurance, to ensure that our products meet the highest standards of quality and performance.
Key Responsibilities- Analyze and resolve complex technical issues related to our products
- Collaborate with internal teams to ensure that our products meet the highest standards of quality and performance
- Develop and maintain technical documentation and knowledge base articles
- Provide exceptional support to our clients through various communication channels
- Identify and report technical issues and defects to the development team
- Work with the development team to resolve technical issues and defects
- 10 years of relevant technical experience
- Minimum of 2 years of experience in leading a team
- Excellent written and verbal communication skills
- Experience in analyzing and debugging web-based applications
- Expertise in designing and developing clean, scalable web applications using MVC, Entity Framework, and LINQ
- Good knowledge of JavaScript, IIS, and service integration concepts
- Experience in designing web pages with HTML, JavaScript, CSS, and jQuery
- Good understanding of standard protocols such as HTTP/HTTPS and session management concepts
- Knowledge of security concepts such as prevalent web vulnerabilities and SSO implementation
- Good SQL knowledge in designing and developing databases in SQL Server
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A chance to work with a leading provider of banking software solutions
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Product Support Specialist
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