Technical Support Specialist
6 days ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Hapag-Lloyd. As a key member of our IT department, you will be responsible for providing 2nd and 3rd level support for all application operations.
Key Responsibilities
- Manage and maintain the products App Connect Enterprise (ACE) and IBM Integration Bus (IIB)
- Develop maps, message flows, and configure/develop adaptors
- Configure WMB/IIB in Testing and Production environment
- Manage MQ queues, custom queues
- Document all details and manage incident and service requests in a ticket system
Requirements
- Bachelor's degree in information technology or computer science
- Middleware (WebSphere/MQ) Administration certified is an added advantage
- Experience in L2 technical support for 3-4 years
- Good experience in App Connect Enterprise (ACE) and IBM Integration Bus (IIB)
- Exposure to IBM API Connect
- Good in ESQL coding, mapping nodes, and transformations
- Experience with IBM Integration Bus/ACE / IBM WebSphere Message Broker and IBM WebSphere Message Queue (MQ)
- Experience with Extended Structured Query Language (ESQL) development
- Sound understanding of SOAP, REST, XML, JSON
- Sound understanding of synchronous, asynchronous messaging patterns, developing common reusable IIB artifacts
- Experience in setting up interconnections to external interfaces, including Java, MQ, Mail server, RDBMS, and web service
Personal Attributes
- Focused mindset with a commitment to delivering exceptional service
- Ability to work under pressure and prioritize tasks in a fast-paced environment
- Strong teamwork and collaboration skills
- Continuous learner who keeps up to date with technology trends and best practices
- Attention to detail and a passion for resolving complex technical challenges
Additional Notes
- Preferably immediate joining or a max of notice period with 60 working days
- Willingness to extend shift operations on demand
- Ready to re-locate near office location within the cab radius in case staying far in the city
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