Technical Support Specialist

24 hours ago

Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

About the Role

The Kindle Vella Support Engineering team is seeking a skilled Technical Support Specialist to provide tier 2&3 services production support and collaborate with development teams and production operations teams for software product release coordination and deployment.

Key Responsibilities

  • Provide support of incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
  • Work on operations and maintenance driven coding projects, primarily in Python, web technologies, Java, iOS, and Android.
  • Software deployment support in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • System and Support status reporting.
  • Ownership of one or more Digital products or components.
  • Customer notification and workflow coordination and follow-up to maintain service level agreements.
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

About the Team

Kindle Vella is a mobile reading experience for serial stories, released one episode at a time, which customers follow to read the latest developments published as often as every day. Readers can interact directly with other devoted followers of the story, and even the author, to discuss the latest plot twists and turns.

Requirements

  • 2+ years of software development, or 2+ years of technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Unix.
  • Experience scripting in modern programming languages.
  • B.E. in Computer Science or a related field.
  • Strong knowledge of programming, Operating System, and Data structures concepts preferred.
  • Comfortable communicating cross-functionally and across management levels in formal and informal settings.
  • Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes.
  • Ability to understand technical specifications, distributed systems architecture, and ability to deep dive on service/application logs.

Preferred Qualifications

  • Knowledge of web services, distributed systems, and web application development.
  • Experience troubleshooting & maintaining hardware & software RAID.
  • Experience with REST web services, XML, JSON.
  • Demonstrated experience in Perl, Python, or shell scripts, a sound understanding of web technologies.
  • Detailed knowledge of the UNIX/Linux operating system and tools.
  • Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
  • Demonstrated skill and passion for problem solving and operational excellence.

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