IT Leader
2 weeks ago
Transform healthcare with Medtronic, a market leader in medical technology. As an IT Leader, you will provide technical support and business solutions to our Manufacturing multi-site locations.
About UsAt Medtronic, we prioritize patient-centricity and innovation. We are committed to creating an inclusive culture where you can thrive and grow professionally. Our space is rapidly changing, and you will have new challenges pursuing ideas that deliver excellence.
Your RoleYou will oversee and direct the activities of a multi-platform Service Delivery team, working closely with business stakeholders to establish and meet Service Level Agreements. You will develop and track Make ServiceDesk metrics, ensuring smooth transitional support into Service Operation for all new services and products across the enterprise.
Key Responsibilities- Provide technical escalation support for Manufacturing Applications and their integrations.
- Collaborate with PMO, ITSM, and other teams to ensure seamless integration.
- Develop and review technical documentation, processes, policies, and procedures.
- Manage Major Incidents, including high-severity outages, and provide timely communications to key IT and Business stakeholders.
- Drive continuous improvement efforts by leveraging the ServiceNow platform and ITIL best-practices.
We are seeking a seasoned professional with a University Bachelor's Degree and at least 16+ years of relevant experience, or advanced degree with a minimum of 10+ years of relevant experience. You must have 5+ years of managerial experience, including goal settings and performance management. Excellent communication skills, thinking outside the box, and building a high-performance team culture are essential.
Skills and Qualifications- 16+ Years of Manufacturing Application Experience (SAP ECC ERP, MES system- ME &MII, Factory Works, Critical Manufacturing, labelling, integration, Peripherals, Shopfloor technologies, Manufacturing analytics etc.).
- Experience with Managed Service Delivery for Manufacturing Applications.
- Hands-on experience working with Manufacturing Applications.
- Demonstrated knowledge of ServiceNow Knowledge Management, Change Management, Problem Management, CMDB, and Service Catalog.
2- Years' experience working with ServiceNow, and ITIL certification.
Salary RangeThe estimated salary for this position is $180,000 - $220,000 per year, based on industry standards and location.
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