Vice president risk and control testing
4 months ago
Delivery managementOwn service quality. and manage sizable global teams and work efforts at client and company locations to ensure seamless deliveryFacilitate seamless transition of client processes to global service delivery centers.Drive delivery of SLAs within budget
People managementLead a highly trained and skilled team, capable of scaling operations rapidlyFoster a team-oriented environment - manage employee retention, career pathing, learning and development of the teamCollaborate with Performance Management and Talent teams to lead annual Performance Management and Compensation initiatives for professionals aligned to the offeringCollaborate with Talent and Learning to develop solution specific on-boarding and specialized skills training to efficiently assimilate and deploy resources
Client managementLead Weekly/Monthly/Quarterly operating reviews with the client teamMeet client commitments - reduce cost, drive efficiency, improve service delivery and quality.Meet client NPS/CSAT score goalsEngage effectively with client to understand feedback and issues; ensure resolution to client satisfaction
Process improvementLeverage best-in-class digital solutions to further operating performance and meet cost ongoing productivity commitmentsLead the transformation roadmap (process and technology) implementationDrive a culture of continuous process and performance improvement through:Leveraging six sigma frameworksCollaborating with industry and practice/offering teams to continuously infuse the latest capabilities to drive value creation for the clientCollaborating with the transformation team to explore opportunities to further standardize, automate, and tech enable functions
Finance/OperationsAchieve revenue and margin targetsSupport offering growth through participation in pipeline and sales efforts, including scoping, solutioning, pricing, transition and deliveryTeam with Resource Management and Deployment to confirm staffing approach, escalate unfilled project needs, and assign resourcesCollaborate with Finance and Operations to develop the annual financial plan (sales, revenue, margin, and growth targets), and calendarized recruiting board to support offering delivery and growth
Required skills–10+ years of experience managing large teams (500+) in outsourced operations.10-15 years of experience in the Banking, Capital Markets industryProven track-record of leading a team of 500+ associates.Experienced at managing end-to-end operations, driving transformation, and infusing tech tools to enhance performance.Adept at owning service quality at optimal cost of operations - ensuring delivery meets operational, contractual, and economic commitments.Responsible for ensuring client satisfaction and negotiating service level agreements.Demonstrated client service / delivery experience (Controls Testing experience is a plus):Operations set-up/rigor: Hiring, training, transition, pricing.Service Quality: Metrics driven delivery, adherence to KPIs and continuous improvement.Transformation: Standardization, automation/digitization, reduce cost per transactionP&L management: meet revenue and margin targets; price solutions effectively and delivering to the expected cost structurePreferred skillsUS work experience a plus
QualificationsBachelor Degree
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