Vice president risk and control testing
3 months ago
Work you’ll do –
Seasoned Operations Leader with domain knowledge of Banking and Capital Markets Industry and expertise in Controls Testing (Line 1 and Line 2).
Delivery management
Own service quality. and manage sizable global teams and work efforts at client and company locations to ensure seamless delivery
Facilitate seamless transition of client processes to global service delivery centers.
Drive delivery of SLAs within budget
People management
Lead a highly trained and skilled team, capable of scaling operations rapidly
Foster a team-oriented environment - manage employee retention, career pathing, learning and development of the team
Collaborate with Performance Management and Talent teams to lead annual Performance Management and Compensation initiatives for professionals aligned to the offering
Collaborate with Talent and Learning to develop solution specific on-boarding and specialized skills training to efficiently assimilate and deploy resources
Client management
Lead Weekly/Monthly/Quarterly operating reviews with the client team
Meet client commitments - reduce cost, drive efficiency, improve service delivery and quality.
Meet client NPS/CSAT score goals
Engage effectively with client to understand feedback and issues; ensure resolution to client satisfaction
Process improvement
Leverage best-in-class digital solutions to further operating performance and meet cost ongoing productivity commitments
Lead the transformation roadmap (process and technology) implementation
Drive a culture of continuous process and performance improvement through:
Leveraging six sigma frameworks
Collaborating with industry and practice/offering teams to continuously infuse the latest capabilities to drive value creation for the client
Collaborating with the transformation team to explore opportunities to further standardize, automate, and tech enable functions
Finance/Operations
Achieve revenue and margin targets
Support offering growth through participation in pipeline and sales efforts, including scoping, solutioning, pricing, transition and delivery
Team with Resource Management and Deployment to confirm staffing approach, escalate unfilled project needs, and assign resources
Collaborate with Finance and Operations to develop the annual financial plan (sales, revenue, margin, and growth targets), and calendarized recruiting board to support offering delivery and growth
Required skills–
10+ years of experience managing large teams (500+) in outsourced operations.
10-15 years of experience in the Banking, Capital Markets industry
Proven track-record of leading a team of 500+ associates.
Experienced at managing end-to-end operations, driving transformation, and infusing tech tools to enhance performance.
Adept at owning service quality at optimal cost of operations - ensuring delivery meets operational, contractual, and economic commitments.
Responsible for ensuring client satisfaction and negotiating service level agreements.
Demonstrated client service / delivery experience (Controls Testing experience is a plus):
Operations set-up/rigor: Hiring, training, transition, pricing.
Service Quality: Metrics driven delivery, adherence to KPIs and continuous improvement.
Transformation: Standardization, automation/digitization, reduce cost per transaction
P&L management: meet revenue and margin targets; price solutions effectively and delivering to the expected cost structure
Preferred skills
US work experience a plus
Qualifications
Bachelor Degree
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