Guest Services Representative

1 day ago

Hyderabad Secunderabad Telangana, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 4,50,000
Job Title

We are seeking a Guest Services Representative to join our team. This is an excellent opportunity for individuals who enjoy providing exceptional customer service and working in a fast-paced environment.

Key Responsibilities:
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Secure payment; verify and adjust billing
  • Activate and file room keys
  • Process all guest requests and relay messages
  • Print contingency lists to have a record of all guests in case of emergency
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
  • Follow up on any outstanding requests or problems from the previous day and are resolved
  • Run and review daily reports/logs
  • Complete designated cashier and closing reports in the computer system
  • Accept and record wake-up call requests and deliver to appropriate department
  • Count bank at beginning and end of shift; secure bank
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change
  • Notify Loss Prevention/Security of any guest reports of theft
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others; support team to reach common goals
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors
Requirements:
  • Ability to communicate effectively with guests and colleagues
  • Basic math skills and accuracy with handling cash and credit transactions
  • Good organizational and problem-solving skills
  • Proficiency in using technology such as computers and mobile devices
  • Ability to work well under pressure and multitask
  • Physical stamina to stand for long periods of time and move around the property
Benefits:
  • Competitive hourly rate
  • Opportunities for advancement and career growth
  • Discounts on hotel stays and other travel-related expenses
  • Free meals during shifts
  • Team-oriented environment
Equal Opportunity Employer:

At Marriott International, we value diversity and inclusion. We are committed to being an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.

  • Guest Services Representative

    4 days ago

    Hyderabad, Telangana, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Role OverviewThe role of a Guest Services Representative is pivotal in ensuring that guests have an exceptional experience at our establishment. They are responsible for welcoming and assisting guests, while maintaining the highest standards of professionalism and courtesy. Key ResponsibilitiesEnsure timely and efficient handling of guest luggage,...

  • Trainee Guest Service Representative

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeGuestrelations Full time ₹ 15,00,000 - ₹ 28,00,000

    Guest Relations TraineeThis role offers the opportunity to develop a career in hospitality by learning and practicing effective guest interaction, communication skills, and conflict resolution strategies. The ideal candidate will be highly motivated and enthusiastic about delivering exceptional service to our guests.">Job Description: As a Guest Relations...

  • Hotel Guest Service Representative

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeGuestRelations Full time ₹ 5,00,000 - ₹ 8,00,000

    Job SummaryWe are seeking a highly skilled and experienced Guest Relations Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.This is a challenging and rewarding role that requires excellent communication and interpersonal...

  • Guest Service Ambassador

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeExperience Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Overview">We are seeking a dedicated individual to fill the role of Guest Experience Expert. In this position, you will have the opportunity to deliver exceptional guest experiences and create lasting memories for our guests.">About the Job">The Guest Experience Expert is responsible for providing outstanding service to our guests, ensuring their stay...

  • Guest Services Ambassador

    1 week ago

    Hyderabad / Secunderabad, Telangana, Mumbai, Kolkata, India beBeeGuest Full time US$ 40,000 - US$ 80,000

    Job Title: Guest Services CoordinatorJob DescriptionWe are seeking a highly organized and detail-oriented Guest Services Coordinator to join our team. In this role, you will be responsible for welcoming guests, responding to their inquiries, and providing exceptional customer service.Key Responsibilities:Welcome Guests: Review arrival lists to ensure a...

  • Guest Services Associate

    7 days ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24192985 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Hyderabad, Plot No 132 Miyapur Road, Hyderabad, Telangana, India, 500032 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Lead

    2 weeks ago

    Delhi, Hyderabad / Secunderabad, Telangana, India beBeeLeadership Full time US$ 40,000 - US$ 80,000

    Job Description:">We are seeking an experienced Front Desk Manager to lead our guest services team and ensure a positive experience for our guests.You will be responsible for overseeing daily operations, supervising employees, and maintaining high levels of hospitality and service.This is an excellent opportunity for a motivated and customer-focused...

  • Customer Service Representative

    2 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeDedicated Full time ₹ 4,00,000 - ₹ 8,00,000

    Job DescriptionWe are seeking a dedicated and customer-focused Guest Service Associate to join our team. As a key member of our service staff, you will be responsible for delivering exceptional guest experiences by providing attentive and personalized service.Serving Food and Beverages: Serve food courses and alcoholic beverages to guests in a timely and...

  • Guest Service Associate

    2 weeks ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25096167 **Job Category**Food and Beverage & Culinary **Location**Marriott Executive Apartments Hyderabad, Level 10, SLN Terminus, Survey No 133, Hyderabad, Telangana, India, 500032 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Guest Service Assoicate

    1 week ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25082964 **Job Category**Rooms & Guest Services Operations **Location**Marriott Executive Apartments Hyderabad, Level 10, SLN Terminus, Survey No 133, Hyderabad, Telangana, India, 500032 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize, confirm, process, and conduct all...