Guest Services Representative

14 hours ago


Hyderabad, Telangana, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Role Overview

The role of a Guest Services Representative is pivotal in ensuring that guests have an exceptional experience at our establishment. They are responsible for welcoming and assisting guests, while maintaining the highest standards of professionalism and courtesy.

Key Responsibilities
  • Ensure timely and efficient handling of guest luggage, providing impeccable service with a smile.
  • Act as the first point of contact for guests, adhering to established protocols and guidelines.
  • Perform a range of tasks and duties as assigned, always upholding the hotel's standards and values.
Operational Management
  • Maintain comprehensive knowledge of the hotel's facilities, services, and operations.
  • Deliver prompt and courteous service to guests, addressing their queries and requests promptly and professionally.
  • Utilize effective communication skills to resolve any issues or concerns that may arise during guest interactions.
Qualifications
  • Relevant diploma or degree in Hospitality or Tourism Management.
  • A minimum of 6 months' experience in a related role, with a proven track record of excellent customer service.
  • Fluency in English, both written and verbal, with excellent reading and comprehension skills.


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