
Guest Services Lead
4 days ago
Job Description:
">- We are seeking an experienced Front Desk Manager to lead our guest services team and ensure a positive experience for our guests.
- You will be responsible for overseeing daily operations, supervising employees, and maintaining high levels of hospitality and service.
- This is an excellent opportunity for a motivated and customer-focused individual who can provide exceptional leadership and support to our team.
Required Skills and Qualifications:
">- Bachelor's degree in Hospitality, Business Administration, or related field.
- 2+ years of experience in guest services, front desk, or related area.
- Excellent communication and interpersonal skills.
- Able to work well under pressure and maintain composure in challenging situations.
- Strong problem-solving and conflict resolution skills.
Benefits:
">- Opportunity to work with a dynamic and growing organization.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and supportive work environment.
Others:
">- Responsibilities include managing payroll administration, implementing customer recognition/service programs, and ensuring property policies are administered fairly and consistently.
- Must be able to analyze information to evaluate results and solve problems.
- High visibility in public areas during peak times required.
- Ability to understand and implement emergency plans.
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