Elite Service Manager

2 days ago

Thāne, Maharashtra, India beBeeLuxury Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Elite Service Manager

At the forefront of delivering exceptional service to high-end clients, this role entails overseeing a team of concierge executives and providing personalized high-touch experiences.

Responsibilities:

  • Direct daily concierge operations and maintain consistent service standards.
  • Mentor lifestyle executives to uphold service excellence and handle client requests effectively.
  • Establish strong relationships with clients to understand their preferences and offer tailored solutions.
  • Collaborate with vendors and partners to meet client demands and exceed expectations.
  • Manage escalations and resolve client concerns discreetly and efficiently.
  • Stay ahead of global luxury trends and recommend premium experiences.
  • Implement service SOPs and performance tracking systems to enhance service quality.
  • Generate reports on client satisfaction and team performance metrics.

Qualifications:

  • Bachelor's degree in Hospitality Management or Business Administration.
  • 1-3 years of experience in luxury hospitality or client servicing.
  • Relocatable to various locations.
  • Proven ability to lead high-performing teams and deliver exceptional service.
  • Strong connections within the luxury industry.
  • Excellent communication skills and multilingual fluency.
  • Discretion and integrity when handling sensitive client information.
  • Tech-savviness with CRM tools and client communication platforms.
  • Willingness to relocate and adapt to dynamic work environments.

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunity to serve elite UHNWI clientele.
  • Dynamic and inspiring luxury work environment.
  • Continuous professional development and career growth opportunities.
  • Supportive team culture with hands-on leadership.

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