Customer Service Resolution Specialist

3 days ago

Gurgaon, Haryana, India beBeeCustomer Full time

At the heart of every great customer service team is a skilled Investigator who can navigate complex issues with ease and finesse. As a Customer Service Investigator, you will play a critical role in ensuring that our customers receive prompt, effective, and efficient resolutions to their concerns.

The ideal candidate will have a strong background in customer service, with a minimum of 6 months' experience working on similar programs. You will be responsible for managing ongoing escalation cases, tracking the appropriate reasons for these escalations, and liaising with customers to gather further information and provide updates. Your ability to think outside the box and demonstrate a high level of confidence in dealing with escalated situations will be essential in this role.

As a member of our team, you will be part of a dynamic and collaborative environment where you will have the opportunity to work closely with cross-functional teams to ensure a thorough understanding and resolution of customer escalations. We are looking for someone who is flexible, organized, and able to manage multiple priorities while maintaining excellent time management skills and communication skills.

Key Responsibilities:

  • Manage ongoing escalation cases to ensure prompt, effective, and efficient resolution for customer issues
  • Track the appropriate reason for these escalations, which assists analytical processes and reporting regarding customer escalations
  • Liaise with customers for further information, to provide updates, and to prompt for documentation
  • Escalate concerns, where appropriate, and as requested by customers

Requirements:

  • Minimum 6 months tenure working on similar programs
  • 1-2 years of customer service background, with experience in the credit card industry preferred
  • Previous experience with handling escalated calls an asset
  • Demonstrate a high level of confidence while dealing with escalated situations/customers
  • Flexibility in mindset and approach to ensure individualized customer service catered to the specific customer issue or need at hand
  • Excellent time management skills
  • Must be open to constructive feedback from supervisor, operational leads, and team coordinator

We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a motivated and customer-focused professional looking to take your career to the next level, we encourage you to apply.

  • Customer Service Resolution Expert

    3 days ago

    Gurgaon, Haryana, India beBeeEscalation Full time ₹ 10,00,000 - ₹ 12,00,000

    About Escalation Specialist RoleElevate your career as an Escalation Specialist where you will handle challenging customer issues, diffuse difficult situations through active listening, patience, and empathy. As a key player in our organization, you will resolve complex cases through research and collaboration.This role is ideal for those who possess strong...

  • Customer Escalation Resolution Specialist

    3 days ago

    Gurgaon, Haryana, India beBeeProfessional Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Summary:We are seeking a seasoned banking professional to manage ongoing escalation cases, track reasons for escalations, and collaborate with customers and internal teams to resolve issues.Key Responsibilities:Manage ongoing escalation cases to ensure prompt, effective, and efficient resolution for customer issues on the MasterCard programManage offline...

  • Conflict Resolution Specialist

    18 hours ago

    Gurgaon, Haryana, India beBeeDispute Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Conflict Resolution Specialist Job Description: Our organization seeks a skilled Conflict Resolution Specialist to protect our clients' bottom line by efficiently resolving disputes. This role involves understanding the restaurant industry and its third-party aggregators, such as Uber Eats, DoorDash, and Grubhub. The ideal candidate will...

  • Critical Incident Resolution Specialist

    3 days ago

    Gurgaon, Haryana, India beBeeCriticalIncidentResolution Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Critical Incident Resolution SpecialistAs a Critical Incident Resolution Specialist, you will play a pivotal role in resolving complex technical issues across multiple business systems. Your primary objective will be to ensure operational stability and provide exceptional support to our customers.Key Responsibilities:Independently investigate and...

  • High-Stakes Resolution Expert

    8 hours ago

    Gurgaon, Haryana, India beBeeProblemSolver Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Strategic Resolution SpecialistThe role involves leading the resolution of critical cases escalated to senior leadership with precision and delivering exceptional customer experiences by balancing urgency, empathy, and fairness.The ImpactAs a strategic problem-solver, you will shape user perception of our services and turn detractors into promoters. Your...

  • Customer Service Specialist

    15 hours ago

    Gurgaon, Haryana, India Infiniserve IT solution Full time US$ 50,000 - US$ 1,00,000 per year

    Job Description – Customer Service Specialist (Gurugram, On-site)We are hiring a Customer Service Specialist to handle customer inquiries, provide technical support, and ensure high customer satisfaction. Responsibilities include resolving queries via calls/emails, troubleshooting issues, maintaining records, and collaborating with internal teams....

  • Customer Service Specialist

    2 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Service RepresentativeAt the core of this role lies the responsibility to effectively address customer inquiries, questions, and complaints through diverse communication channels.Responding to Customer Inquiries: The successful candidate will address customer inquiries, questions, and complaints in a timely and professional manner.Providing...

  • Customer Service Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomerService Full time

    Customer Service Representative Job DescriptionThis role involves interacting with customers via phone, email, chat, or social media to address their queries and resolve issues.We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced...

  • Claims Resolution Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeClaims Full time

    Job Title:Claims Resolution Specialist">Description:The Claims Resolution Specialist will be responsible for receiving and answering emails and telephone calls related to claims. This role involves providing advice to policyholders on claim procedures, ensuring fair settlement of claims in a timely manner, and managing all administration aspects of the...

  • Customer Service Specialist

    3 days ago

    Gurgaon, Haryana, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Support SpecialistWe are seeking a highly motivated and customer-focused professional to fill the role of Customer Support Specialist. This position involves interfacing with customers, logistics teams, manufacturing departments, and sales/service representatives to handle various pre-sales or post-sales service functions.Responsibilities include...