High-Stakes Resolution Expert

The Community You Will Join As a member of Airbnb s Escalations team you will own the resolution of high-stakes issues raised directly to the CEO and Executive Team delivering unreasonable hospitality by balancing urgency empathy and fairness This high-visibility role demands extreme ownership-you ll dive deep to uncover root causes craft solutions...

Job DescriptionAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a...

We are seeking a dedicated Critical Incident Specialist to join our team of experts in Managed Services. Key Responsibilities:Manage and resolve high-severity major incidents from identification through closure, ensuring effective communication and management of internal and external teams.Prioritize incidents according to their urgency and impact on the...

Job SummaryWe are seeking an experienced Senior Technical Expert to join our team. As a key member of our support organization, you will play a critical role in delivering exceptional technical assistance to our clients, ensuring seamless experiences across our software solutions.In this position, you will leverage your deep expertise to diagnose complex...

About Escalation Specialist RoleElevate your career as an Escalation Specialist where you will handle challenging customer issues, diffuse difficult situations through active listening, patience, and empathy. As a key player in our organization, you will resolve complex cases through research and collaboration.This role is ideal for those who possess strong...

Job Title: Critical Incident Resolution SpecialistAs a Critical Incident Resolution Specialist, you will play a pivotal role in resolving complex technical issues across multiple business systems. Your primary objective will be to ensure operational stability and provide exceptional support to our customers.Key Responsibilities:Independently investigate and...

Intelligent Claims Resolution SpecialistWe are seeking a skilled professional to orchestrate Large Language Models (LLMs) and Small Language Models (SLMs) that optimize revenue cycle processes, minimize Accounts Receivable (AR) dollars, and improve claim resolution efficiency.About the Role:The ideal candidate will work closely with healthcare experts and...

At the heart of every great customer service team is a skilled Investigator who can navigate complex issues with ease and finesse. As a Customer Service Investigator, you will play a critical role in ensuring that our customers receive prompt, effective, and efficient resolutions to their concerns.The ideal candidate will have a strong background in customer...

Job Title: Urgent Search Analyst-Risk ManagementAs a critical member of our team, you will be responsible for contacting clients with overdue accounts to secure settlement and performing preventive work to avoid future overdues with high-exposure accounts. You will also play a key role in enabling the launch of campaigns by validating Merchant Data...

Job Summary:We are seeking a seasoned banking professional to manage ongoing escalation cases, track reasons for escalations, and collaborate with customers and internal teams to resolve issues.Key Responsibilities:Manage ongoing escalation cases to ensure prompt, effective, and efficient resolution for customer issues on the MasterCard programManage offline...