Customer Service Specialist

2 days ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Service Representative

At the core of this role lies the responsibility to effectively address customer inquiries, questions, and complaints through diverse communication channels.

  • Responding to Customer Inquiries: The successful candidate will address customer inquiries, questions, and complaints in a timely and professional manner.
  • Providing Technical Support: This position involves assisting customers with technical issues, troubleshooting product or service problems, and guiding them towards solutions.
  • Resolving Customer Complaints: The individual must investigate and resolve customer complaints or issues efficiently, ensuring customer satisfaction and retention.
  • Product Knowledge: A deep understanding of our products or services is essential for providing accurate information to customers and offering suitable solutions.
  • Escalating Issues: Complex or unresolved issues should be escalated to higher-level support or management for further assistance or resolution.
  • Maintaining Professionalism: Upholding a professional and positive attitude in all interactions with customers, maintaining empathy and patience even in challenging situations.
  • Adhering to Policies and Procedures: Following company policies, procedures, and guidelines while interacting with customers and handling their requests or issues.
  • Continuous Learning: Staying up-to-date with product knowledge, industry trends, and customer service best practices to enhance skills and improve service delivery.
  • Meeting Performance Metrics: Achieving performance targets such as response times, resolution rates, customer satisfaction scores, and quality assurance standards set by the organization.

This role offers an exciting opportunity to contribute to a dynamic team focused on delivering exceptional customer experiences.

  • Customer Service Specialist

    15 hours ago

    Gurgaon, Haryana, India Infiniserve IT solution Full time US$ 50,000 - US$ 1,00,000 per year

    Job Description – Customer Service Specialist (Gurugram, On-site)We are hiring a Customer Service Specialist to handle customer inquiries, provide technical support, and ensure high customer satisfaction. Responsibilities include resolving queries via calls/emails, troubleshooting issues, maintaining records, and collaborating with internal teams....

  • Customer Service Specialist

    3 days ago

    Gurgaon, Haryana, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Support SpecialistWe are seeking a highly motivated and customer-focused professional to fill the role of Customer Support Specialist. This position involves interfacing with customers, logistics teams, manufacturing departments, and sales/service representatives to handle various pre-sales or post-sales service functions.Responsibilities include...

  • Customer Service Associate

    11 hours ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,00,000 - ₹ 3,70,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Customer Service Specialist

    13 hours ago

    Gurgaon, Haryana, India NIIT Full time ₹ 3,08,000 - ₹ 3,25,000 per year

    NIIT is Hiring – Customer Service Specialist (HRO) Location: Gurgaon Salary: ₹3.08 – ₹3.25 LPA 5-day work from Office | Rotational shifts (Mostly night Shifts)We're looking for graduates (B.Com, B.A., BBA, BCA, BHM, B.Sc, B.Sc IT – except Stats/Maths Hons/Eco Hons) with excellent communication skills and basic MS Office knowledge. Key...

  • Sales and Customer Service Specialist

    3 days ago

    Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    As a Sales and Customer Service Specialist, you will deliver exceptional customer experience and drive sales growth through collaborative teamwork and operational efficiency.Key Responsibilities:Provide high-quality service to customers with integrity and professionalism.Support the achievement of sales targets through proactive communication and...

  • Customer Service Specialist

    13 hours ago

    Gurgaon, Haryana, India TRANSIT ADVERTISING Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring –Client Servicing Specialist (KAM Department) Location: Gurgaon Experience: 1–3 years (Client Servicing / Key Account Management)About the Role:We are looking for a proactive and client-focused Client Servicing Specialist to join our Key Account Management department. The ideal candidate will be responsible for managing client...

  • Customer Service Representative

    7 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 80,00,000

    Job Title: Customer Support SpecialistWe are looking for a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service via phone, email, and chat.This is an exciting opportunity to work with a fast-growing company passionate about transforming the wellness...

  • Customer Service Representative

    6 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time

    Job TitleA customer service specialist is responsible for handling day-to-day inquiries and issues from customers.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment and possess strong problem-solving abilities.He or she will also be responsible for monitoring key performance indicators related to...

  • Customer Service

    7 days ago

    Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations Productivity AnalystTake on a new role where you'll be driving a customer focused culture, helping us to provide excellent service and continue to enhance our customer experienceWe'll look to you to create robust resource plans which take account of scheduling, recruitment and demand planningYou'll be working...

  • Customer Service Resolution Expert

    3 days ago

    Gurgaon, Haryana, India beBeeEscalation Full time ₹ 10,00,000 - ₹ 12,00,000

    About Escalation Specialist RoleElevate your career as an Escalation Specialist where you will handle challenging customer issues, diffuse difficult situations through active listening, patience, and empathy. As a key player in our organization, you will resolve complex cases through research and collaboration.This role is ideal for those who possess strong...