Customer Journey Lead

Job OverviewAs a key member of our digital transformation team, you will lead the creation, ownership, and optimization of customer life cycle journeys for wealth, retail, and business banking customers. Key Responsibilities: Develop end-to-end digital onboarding and customer life cycle journeys for lending products and deposits across wealth, retail, and...

**Customer Experience and Change Management Specialist** **Customer Escalation Management**: Address and Resolve Escalations: Customer escalation management involves promptly addressing and resolving escalated issues raised by customers. This includes acknowledging the customer's concerns, empathizing with their situation, and taking proactive steps to find...

Enhance Customer EngagementWe make education accessible and affordable worldwide by collaborating with top-tier universities.Our unique model uses state-of-the-art technology, curriculum innovation, and hands-on instruction to educate individuals across 80+ countries.With over 2,000 employees globally and offices in various locations, we have established a...

Customer Insights & Experience Lead RoleWe're seeking a talented individual to lead our customer insights and experience efforts. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey.Key Responsibilities:Build a centralized insights engine to...

Own the design, creation, and optimization of customer journeys and campaigns using Adobe Journey Optimizer (AJO) and Adobe Campaign Classic (ACC).Ensure personalized, multi-channel communication aligned with business goals.Key Responsibilities: Define journey goals, orchestration logic, and re-entrance conditions.Configure communication channels (email,...

">Job DescriptionWe are seeking a skilled and detail-oriented specialist to lead the implementation and optimization of customer journeys using Adobe Journey Optimizer and Adobe Campaign. This role is critical in delivering personalized, timely, and effective communications across email, push, and SMS channels.This includes building and maintaining...

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. There are two things that we want to share with anyone considering joining us. Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive...

Transportation is at the core of modern society, and as a senior software engineer and tech lead, you have the opportunity to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and collaborative teams, then this could be a perfect match.Job...

About UsUshur is a leading Customer Experience Automation platform built specifically for regulated industries. Our platform infuses intelligence into digital experiences to deliver the most delightful and impactful customer engagements.Designed for rapid code-less deployment, we power vertical AI Agents for healthcare, financial services, and insurance use...

Customer Experience Transformation LeadJob Description:\We are seeking a highly skilled and experienced professional to lead our Customer Experience (CX) transformation efforts. This role will require you to drive cross-functional collaboration, leverage data-driven strategies, and deliver high-impact programs that enhance customer journeys.\Key...