Lead Customer Journey Manager

1 day ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 12,80,000 - ₹ 1,55,20,000

Enhance Customer Engagement

We make education accessible and affordable worldwide by collaborating with top-tier universities.

Our unique model uses state-of-the-art technology, curriculum innovation, and hands-on instruction to educate individuals across 80+ countries.

With over 2,000 employees globally and offices in various locations, we have established a strong presence.

Key Responsibilities:

• Lead CRM journey creation & execution to boost customer conversion & promotional communications for a specific Line of Business (LOB)

• Manage cross-functional and geographical stakeholder management to deliver on set campaign objectives

• Innovate on new campaign types and identify opportunities for increasing deliverability

• Partner with colleagues to deliver campaigns

• Develop, measure, and reach objectives and key results at pace without sacrificing quality

Required Skills and Qualifications:

• 3-4 years of relevant work experience in CRM campaigns in Ops function at high growth or technology companies

• Experience working on SFMC CRM platform is highly preferred

• Best-in-class communication skills with a proven ability to work directly with technical teams

• An understanding and passion for recognizing emerging trends

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