Customer Service Lead

2 days ago

Chennai, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 12,00,000
  • Key Responsibilities:

Servicing customers and delivering exceptional results is the main objective of this role. This involves ensuring that all clients are satisfied with the products or services they receive, which directly impacts business growth and revenue.

This position plays a crucial part in driving customer retention, reducing churn rates, and enhancing customer satisfaction levels.

The job requires mapping the customer journey to identify opportunities to proactively intervene on their behalf, providing guidance to the team on effective client issue resolution, and handling escalations professionally.

Moreover, the ideal candidate will be responsible for developing listening points in the customer journey, defining segmentation of the customer base, and identifying opportunities for continuous improvement.

A key aspect of this role is testing new strategies for driving customer value, which is essential for long-term success.

  • Candidate Profile:

To excel in this position, you should possess excellent communication and interpersonal skills. You will also need expertise in managing day-to-day operations and handling customer complaints and inquiries professionally and empathetically.

Your ability to handle time-sensitive tasks efficiently and manage multiple priorities simultaneously will be essential in maintaining high levels of service. Additionally, your data management skills, including knowledge of CRM systems and customer experience tools, will help drive success in this role.

You should have strong persuasion and problem-solving skills, along with the ability to troubleshoot complex issues quickly and effectively. A keen eye for detail and analytical thinking will also be valuable assets in this position.

Beyond technical skills, the successful candidate will demonstrate a passion for delivering outstanding customer experiences, building strong relationships, and consistently exceeding expectations.

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