Technical Support Engineer – VDI

4 days ago

Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 13,00,000

Horizon VDI Support Specialist

This role focuses on providing high-quality technical support and maintenance for the VMware Horizon Virtual Desktop Infrastructure (VDI) platform across all levels of the support model.

The ideal candidate will possess strong analytical skills, attention to detail, and excellent communication skills. They will work closely with various teams, including infrastructure, security, and application teams, to ensure optimal performance, usability, and security of the client's virtual desktop environment.

Key Responsibilities:

  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Coordinate UAT testing for new images or configurations with business stakeholders
  • Participate in change management and implementation planning for VDI-related initiatives
  • Support onboarding and training for new users accessing the VDI environment

Required Skills and Qualifications:

  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field
  • 2+ years in IT support roles with at least 1 year supporting VDI environments
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
  • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Benefits:

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive salary package.

Others:

This role requires strong collaboration and communication skills, as well as the ability to work effectively in a fast-paced environment.

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