Head of Membership and Events

1 month ago


Mumbai, Maharashtra, India Soho House & Co Full time
About Soho House & Co

Soho House & Co is a global network of members' clubs, restaurants, hotels, workspaces, and cinemas catering to the film, media, fashion, and creative industries. With unique ventures throughout the UK, USA, Canada, Europe, and Asia, we're expanding globally.

Job Title: Head of Membership and Events

We're seeking a dynamic and experienced professional to lead our membership and events strategy in Mumbai. As Head of Membership and Events, you'll be responsible for developing, acquiring, managing, and retaining members, while overseeing and delivering the members' events program.

Key Responsibilities:
  • Develop and implement a comprehensive membership strategy to drive growth and retention.
  • Manage the membership lifecycle, from acquisition to retention, ensuring a strong, vibrant, and diverse membership base.
  • Lead the Membership Committee, ensuring they operate at the highest standard and contribute to the success of the House.
  • Build and maintain strategic relationships with local businesses, influencers, and cultural institutions to identify gaps in the membership and pursue acquisition opportunities.
  • Foster a collaborative team culture, working closely with the GM, Ops team, Member Relations, and the Events team to deliver exceptional member experiences and meet targets.
  • Track membership data and KPIs, providing insights and recommendations for improvement.
Requirements:
  • Proven experience in hospitality, with a strong understanding of operations and member management.
  • Excellent communication and problem-solving skills, with the ability to motivate and lead a team.
  • Strategic thinking, with a focus on community engagement and member experience.
  • Ability to develop and maintain strong relationships with members, businesses, and influencers.
  • Strong analytical skills, with the ability to track and analyze membership data and KPIs.
What We Offer:
  • Competitive compensation packages with global benefits and perks.
  • Training and development opportunities to grow your career.
  • A dynamic and inclusive work environment, with a focus on diversity and equal opportunities.
  • Access to exclusive events, networking opportunities, and cultural experiences.


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