Global Customer Engagement Specialist

5 days ago

Pune Bengaluru Bangalore, India beBeeCustomer Full time US$ 40,000 - US$ 80,000

Job Title: Global Customer Engagement Specialist

Job Summary:

We are seeking a highly skilled and customer-focused professional to join our team as a Global Customer Engagement Specialist. In this role, you will be responsible for delivering exceptional customer support to our international clients through voice interactions, chat, and email communications.

Key Responsibilities:

  • Handle incoming and outgoing calls from international customers, addressing inquiries, providing information, and resolving issues effectively and courteously.
  • Provide support through non-voice channels (chat/email) as per business requirements, ensuring consistent quality across all communication mediums.
  • Actively listen to customer needs, empathize with their situations, and offer accurate, comprehensive solutions.
  • Troubleshoot and resolve customer concerns efficiently, escalating complex issues to the appropriate department when necessary.
  • Maintain detailed and accurate records of all customer interactions and transactions in the designated system.
  • Adhere strictly to established guidelines, procedures, and quality standards for all customer interactions.
  • Continuously learn and adapt to new product information, system updates, and process changes.
  • Strive to achieve first-contact resolution whenever possible, ensuring high customer satisfaction.

Requirements:

  • Excellent verbal communication skills in English, with a clear and neutral accent suitable for international communication.
  • Strong written communication skills in English for chat and email interactions.
  • Excellent listening and comprehension abilities.
  • Proven problem-solving skills to address customer concerns effectively.
  • Customer-focused mindset with a commitment to providing high-quality service.
  • Ability to work in a fast-paced and dynamic environment, adapting to changing priorities.
  • Basic computer proficiency and ability to navigate various software applications.
  • Strong interpersonal skills and a professional demeanor.

Qualifications:

  • Bachelor's degree or equivalent practical experience.

  • Global Customer Engagement Specialist

    3 hours ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 5,00,000

    Job Title: Global Customer Engagement SpecialistWe are seeking highly motivated and enthusiastic individuals to join our team as a Global Customer Engagement Specialist.Key Responsibilities:Provide exceptional customer service support via phone to clients across the globeAssist with resolving customer complaints and concerns in a professional and courteous...

  • Customer Engagement Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeCustomerEngagement Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Engagement SpecialistWe are seeking a Customer Engagement Specialist to join our team and contribute to enhancing customer satisfaction.Strategic Planning: Develop and implement strategies to boost customer engagement and loyalty.Customer Service: Provide prompt and effective responses to customer inquiries and complaints.Feedback Analysis: Conduct...

  • Global Immigration

    2 weeks ago

    Bangalore, India KPMG Global Services Full time US$ 90,000 - US$ 1,20,000 per year

    Global Immigration Engagement Management services are vital for our global growth plans and will ensure the success of our GMS Immigration practice. The Global Engagement Management team is a network of professionals across the world who support our KPMG firms in their objectives of providing consistently exceptional services to our clients.The Global...

  • Customer Engagement Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeEngagement Full time US$ 90,000 - US$ 1,20,000

    Customer Engagement SpecialistWe are seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with customers to drive customer satisfaction and loyalty.Key Responsibilities:Interact with customers through various channels (phone,...

  • Customer Engagement Analyst

    1 day ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Relationship Specialist RoleWe are seeking a highly skilled and analytical Customer Relationship Specialist to join our team in the Consumer Banking Group. In this key role, you will play a vital part in analyzing customer data, providing valuable insights, and collaborating with colleagues to develop strategies that enhance customer engagement and...

  • Global Customer Engagement Professional

    5 days ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 5,40,000 - ₹ 7,20,000

    Job Title: Global Customer Engagement ProfessionalWe are seeking a dedicated and highly skilled professional to fill this role in Bengaluru.Responsibilities:Deliver exceptional customer experiences through phone, email or chat support.Resolving customer issues in a timely manner and ensuring high levels of satisfaction.Maintain accurate records of customer...

  • Customer Engagement Specialist

    2 days ago

    Bengaluru, Karnataka, India beBee Careers Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Engagement SpecialistAbout the Role:We are seeking a highly skilled and experienced professional to join our team as a Customer Engagement Specialist. This is an exciting opportunity to work with key accounts, drive sales growth, and build strong relationships with business partners.Main Responsibilities:• Develop and implement sales...

  • Customer Engagement Professional

    6 days ago

    Pune, Maharashtra, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 12,00,000

    As a skilled Communication Specialist, you will play a vital role in fostering strong customer relationships through engaging telephone interactions.Key ResponsibilitiesEstablish connections with potential clients in the technical and hospitality sectors to promote our services effectively.Determine leads and develop long-term customer relationships by...

  • Engagement Manager

    8 hours ago

    Bengaluru, Karnataka, India Quest Global Full time

    Job RequirementsAbout Quest GlobalWe are Quest Global We are in the business of engineering but what we are really building is a brighter future It is not just what we do but why we do it that makes us different We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow For 25 years we have...

  • Customer Engagement Specialist

    1 day ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Role SummaryWe are seeking an exceptional Customer Engagement Specialist to join our team. This role involves initiating calls to potential or existing customers to promote home loan products, leads conversion, meeting performance targets, and delivering excellent customer experiences.Key Responsibilities:Customer Outreach: Make outbound calls to...