
Senior Operations Manager – Customer Experience
23 hours ago
As a Customer Service Operations Specialist, you will ensure a premium customer service experience across eCom and retail channels. You will manage vendor operations, drive key performance indicators (KPIs), and support efficiency, quality, and membership-first initiatives.
- Manage BPO/vendor operations: drive targets, align processes, and act as first escalation point
- Monitor KPIs: NPS, AHT, case backlogs, service levels, and quality standards
- Lead business reviews with vendors (monthly/quarterly/annual)
- Bachelor's degree in Business, Communication, or related field (or equivalent experience)
- 3+ years of experience in Contact Vendor Management within Retail, Digital, or eCom
- Expert knowledge in Consumer Service operations
- Strong project management & reporting experience
- Results-driven work environment
- Excellent stakeholder & vendor management skills
- Ability to adapt quickly in a dynamic environment
- Strong communication skills in English (verbal & written)
-
Director of Customer Experience Management
4 days ago
Jodhpur, Rajasthan, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,01,00,000Leading Support ExcellenceWe are seeking a seasoned professional to helm our customer support team. As Senior Manager, you will be responsible for driving strategy, leading global teams, and ensuring exceptional customer experiences.Key Responsibilities:
-
Senior Technical Operations Manager
1 week ago
Jodhpur, Rajasthan, India beBeeManagement Full time ₹ 1,80,00,000 - ₹ 2,00,00,000Job Opportunity: Senior Technical SuperintendentWe are seeking an experienced senior technical superintendent to oversee the technical and operational performance of 3-4 merchant vessels.Key Responsibilities:Technical management and operationsSafety Compliance and Environmental ResponsibilityBudget Management and Financial PlanningHuman Resource Development...
-
Senior Retail Operations Manager
2 days ago
Jodhpur, Rajasthan, India beBeeRetail Full time ₹ 8,00,000 - ₹ 12,00,000Senior Retail Operations ManagerThe Senior Retail Operations Manager plays a pivotal role in driving business success by overseeing daily operations of a hypermarket. This involves fostering an exceptional customer experience, implementing sales strategies, and streamlining processes to enhance efficiency.We are seeking an experienced retail leader to manage...
-
Customer Experience Manager
23 hours ago
Jodhpur, Rajasthan, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000At HappyLocate, we have been revolutionizing employee relocations since our inception in 2016.Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support.This is a full-time role for a Customer Service Manager located in Bengaluru. The ideal candidate will be...
-
Jodhpur, Rajasthan, India beBeeFabricFinishing Full time ₹ 6,00,000 - ₹ 8,00,000Senior Fabric Finishing Operations ManagerJob Summary:We are seeking an experienced professional to lead our fabric finishing operations. The ideal candidate will have a strong technical background in fabric finishing, excellent leadership skills, and the ability to drive process improvements.This role requires a seasoned manager with 12+ years of experience...
-
Jodhpur, Rajasthan, India beBeeEcommerce Full time ₹ 15,00,000 - ₹ 25,00,000Senior Merchandising SpecialistWe are seeking a highly skilled Senior Merchandising Specialist to optimize customer experiences, manage merchandising content, and drive engagement through strategic design and execution.
-
Senior Customer Experience Coordinator
1 week ago
Jodhpur, Rajasthan, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000Job TitleWe deliver exceptional customer experiences for top realtors in the industry, serving thousands of customers across Canada with innovative multimedia products.As a senior customer support representative, you will work independently to provide solutions to customers, leveraging your expertise and experience to resolve queries and offer exceptional...
-
Senior Operations Manager
4 days ago
Jodhpur, Rajasthan, India beBeeGovernance Full time ₹ 1,50,00,000 - ₹ 1,70,00,000Job OpportunityWe are seeking a seasoned professional to take on the role of Senior Operations Manager. As a key member of our team, you will be responsible for overseeing the revenue-generating functions and managing critical growth and performance metrics.The ideal candidate will have a deep understanding of interior fit-out industry processes, market...
-
Customer Experience Manager
2 days ago
Jodhpur, Rajasthan, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,20,00,000Customer Success RoleWe're seeking a skilled professional to join our customer-facing department. As a key member, you will play a pivotal role in ensuring our clients receive exceptional support and achieve maximum value from our digital transformation platform.Develop in-depth knowledge of our suite of products to empower customers to optimize their online...
-
Customer Experience Leader
2 days ago
Jodhpur, Rajasthan, India beBeeExecutive Full time ₹ 6,00,000 - ₹ 12,00,000Job OverviewThe Senior Executive role entails overseeing customer interactions, handling complaints, and providing timely solutions. Key responsibilities include maintaining accurate records of customer interactions, resolving issues efficiently, understanding complex legal documents, and assisting with registration and documentation.Maintain precise records...