Guest Experience Coordinator

23 hours ago


Malappuram, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.

This is an exciting opportunity for someone who enjoys working with people, has excellent communication skills, and can provide top-notch service to our guests.

The ideal candidate will be able to multitask, work in a fast-paced environment, and possess a positive attitude.

  • We require a strong written and verbal communication skillset to effectively interact with guests via various channels.
  • Prior experience in hospitality or customer-facing roles is beneficial but not mandatory.
  • A high level of organization, attention to detail, and ability to prioritize tasks efficiently is essential for success in this position.
Key Responsibilities:
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Work closely with the reservations team to ensure seamless communication and handover of guest information.
  • Maintain accurate records and databases of guest preferences and contact details.
  • Identify opportunities to upsell additional services and upgrades to enhance the guest experience.
  • Promote hotel loyalty programs and special offers to encourage repeat business.
Benefits:

As a valued member of our team, you will enjoy a competitive salary and benefits package, including opportunities for career growth and development.

Requirements:
  • Bachelor's degree in Hospitality Management or related field (not required)
  • Previous experience in customer-facing roles (not required)
  • Excellent communication and interpersonal skills
  • Strong organizational and problem-solving abilities
  • Ability to work in a fast-paced environment and adapt to changing priorities
Skills:
  • Communication
  • Customer Service
  • Hospitality
  • Interpersonal Skills
  • Problem-Solving


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