Guest Relations Professional

2 days ago


Malappuram, Kerala, India beBeeHospitality Full time ₹ 45,00,000 - ₹ 65,00,000
Guest Relations Professional

We are seeking a Guest Relations Professional who can embody the spirit of our hospitality – warm, professional, and always attentive to detail.

Responsibilities:
  • Greet and welcome guests warmly, ensuring a lasting first impression.
  • Manage reservations, waitlists, and guest seating efficiently.
  • Assist guests with menu queries, special requests, and dietary needs.
  • Build strong relationships with regular guests and recognize VIP customers.
  • Handle guest feedback and complaints with professionalism and empathy.
  • Coordinate with service staff, kitchen, and management for smooth operations.
  • Maintain a clean, organized, and inviting reception/host area.
Requirements:
  • Excellent communication and interpersonal skills.
  • A friendly, professional, and approachable personality.
  • Strong organizational and multitasking abilities.
  • Prior experience in hospitality, F&B, or guest relations is a plus.
  • Ability to remain calm and positive in a fast-paced environment.

This role presents an opportunity to be part of a growing, guest-centric organization. You will have the chance to work in a dynamic environment focused on delivering exceptional hospitality experiences, and you will also benefit from career growth and learning opportunities within the F&B industry.

About This Role:

  • Key Responsibilities: Greet and welcome guests, manage reservations, assist with menu queries, build relationships with regular guests, handle feedback and complaints, coordinate with service staff, and maintain a clean reception area.
  • Requirements: Excellent communication skills, friendly and professional personality, strong organizational abilities, prior experience in hospitality, and ability to remain calm under pressure.
  • Benefits: Career growth opportunities, learning experiences, and the chance to work in a dynamic environment focused on delivering exceptional hospitality experiences.


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