
Front Desk Executive
3 days ago
This is a key role at our institute, requiring the ability to handle multiple tasks and ensure a positive experience for students, faculty, and guests.
The successful candidate will be responsible for managing guest services operations, handling relations, addressing accommodation and hostel-related concerns, and coordinating with internal teams.
- Guest Relations:
- Provide exceptional customer service to students, parents, visiting faculty, and external guests.
- Manage inquiries, provide accurate information, and guide visitors appropriately.
- Maintain visitor records, appointment schedules, and check-in/check-out logs.
- Student Support:
- Act as a liaison between students and administration for hostel-related queries.
- Address student complaints related to facilities and services.
- Coordinate with student welfare/administration teams for resolution of issues.
- Accommodation Management:
- Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
- Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
- Address any accommodation-related issues promptly and effectively.
- Facility Management (Building B – Hostel & Guest Accommodation):
- Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
- Coordinate with housekeeping, maintenance, and security teams for smooth operations.
- Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
- Maintain records of complaints, repairs, and service requests for Building B.
- Administrative Support:
- Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
- Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
- Support institute events by coordinating guest arrivals and accommodation.
- Ensure compliance with institute policies and safety standards.
Requirements:
- Qualifications:
- Graduate in Hospitality, Administration, or related field.
- Experience:
- 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
Key Skills & Competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving ability with a student- and guest-centric approach.
- Ability to multitask and handle pressure situations calmly.
- Proficiency in MS Office (Word, Excel, Outlook).
- Attention to detail with record-keeping and reporting.
- Team coordination and stakeholder management skills.
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