Front Desk Executive

3 days ago


Malappuram, Kerala, India beBeeHospitality Full time ₹ 30,00,000 - ₹ 45,00,000
Guest Services Representative Job Description

This is a key role at our institute, requiring the ability to handle multiple tasks and ensure a positive experience for students, faculty, and guests.

The successful candidate will be responsible for managing guest services operations, handling relations, addressing accommodation and hostel-related concerns, and coordinating with internal teams.

  • Guest Relations:
    • Provide exceptional customer service to students, parents, visiting faculty, and external guests.
    • Manage inquiries, provide accurate information, and guide visitors appropriately.
    • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Support:
    • Act as a liaison between students and administration for hostel-related queries.
    • Address student complaints related to facilities and services.
    • Coordinate with student welfare/administration teams for resolution of issues.
  • Accommodation Management:
    • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
  • Facility Management (Building B – Hostel & Guest Accommodation):
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
    • Maintain records of complaints, repairs, and service requests for Building B.
  • Administrative Support:
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
    • Support institute events by coordinating guest arrivals and accommodation.
    • Ensure compliance with institute policies and safety standards.

Requirements:

  • Qualifications:
    • Graduate in Hospitality, Administration, or related field.
  • Experience:
    • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.


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