Front Desk Operations Coordinator

2 days ago


Malappuram, Kerala, India beBeeRevenue Full time ₹ 7,50,000 - ₹ 12,00,000

We're seeking a talented Reservation Management Specialist to join our team.

Key Responsibilities:

  • Handle inbound and outbound client calls, convert inquiries into bookings, and meet revenue targets.
  • Create business from existing customer accounts by sending new offer updates, packages, and more.
  • Maintain the central reservation system, create reservations, and update customer records and advance payments.
  • Develop OTA marketing and promotion plans.
  • Identify new revenue generation opportunities to achieve personal and property revenue goals.
  • Understand market trends, competitors' strengths and weaknesses, and know how to sell against them.
  • Participate in social media travel groups to generate leads and reach out to prospective customers.
  • Schedule client visits and coordinate site visits.
  • Prepare daily check-in and check-out schedules and share with the operations team.
  • Collect and maintain customer information databases and contact details.
  • Track balance payments receivable, extra charges, and additional services rendered.
  • Track monthly inquiries through offline and online channels for sales analysis.
  • Prepare and maintain daily and weekly reports for leads and conversions.
  • Conduct market research, competition mapping, and keep the management updated on new offerings.

Requirements & Qualifications

  • Minimum 2-3 years of experience in front office or reservations departments (hotels).
  • Excellent communication skills, with English (written and spoken) being mandatory.
  • Good knowledge of Microsoft Office and Excel is required.


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