
Front Desk Operations Coordinator
2 days ago
We're seeking a talented Reservation Management Specialist to join our team.
Key Responsibilities:
- Handle inbound and outbound client calls, convert inquiries into bookings, and meet revenue targets.
- Create business from existing customer accounts by sending new offer updates, packages, and more.
- Maintain the central reservation system, create reservations, and update customer records and advance payments.
- Develop OTA marketing and promotion plans.
- Identify new revenue generation opportunities to achieve personal and property revenue goals.
- Understand market trends, competitors' strengths and weaknesses, and know how to sell against them.
- Participate in social media travel groups to generate leads and reach out to prospective customers.
- Schedule client visits and coordinate site visits.
- Prepare daily check-in and check-out schedules and share with the operations team.
- Collect and maintain customer information databases and contact details.
- Track balance payments receivable, extra charges, and additional services rendered.
- Track monthly inquiries through offline and online channels for sales analysis.
- Prepare and maintain daily and weekly reports for leads and conversions.
- Conduct market research, competition mapping, and keep the management updated on new offerings.
Requirements & Qualifications
- Minimum 2-3 years of experience in front office or reservations departments (hotels).
- Excellent communication skills, with English (written and spoken) being mandatory.
- Good knowledge of Microsoft Office and Excel is required.
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