
Front Office Manager
6 hours ago
Job Summary:
This is a unique opportunity to lead front desk operations and deliver exceptional customer service in a fast-paced hotel environment.
Main Responsibilities:- Manage Front Desk Operations: Supervise daily front desk activities, ensuring seamless guest experiences and efficient check-ins/check-outs, billing, and responding to inquiries.
- Administrative Support: Provide administrative assistance, identify and rectify errors in real-time, and implement continuous review and improvement processes.
- Fulfill Duties as Needed: Cover absence or peak workload periods, maintaining high standards of customer service and ensuring a smooth guest experience.
- Monitor Guest Services: Identify critical guests, meet/greet VIP arrivals, and provide excellent verbal/written communication for short-term/long-term stays.
- Develop Key Skills: Cultivate thorough organization and supervisory skills, working effectively in a team environment.
Requirements:
- A graduate/postgraduate degree in Hotel Management is preferred
- At least 3-4 years of experience in a similar role in 4/5 star hotels
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