Patient Experience Manager

4 days ago


Malappuram, Kerala, India beBeeHospitality Full time ₹ 60,00,000 - ₹ 72,00,000
Job Title

The Guest Services Coordinator is responsible for providing exceptional service to patients and visitors, ensuring a smooth and welcoming experience throughout their stay at the hospital.

This role acts as a liaison between patients, their families, and various hospital departments. Key Responsibilities include greeting and assisting patients, attendants, and visitors at the reception or help desk, providing accurate information about hospital services, departments, doctors, and procedures, guiding patients through registration, admission, and discharge processes, coordinating with internal departments to facilitate patient requests and resolve service-related issues, handling complaints or concerns empathetically and escalating when necessary, maintaining records of patient feedback and service recovery, and ensuring patient confidentiality and maintain a professional demeanor at all times.



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