Reservations Coordinator

4 days ago

Malappuram, Kerala, India beBeeReservation Full time ₹ 4,32,000 - ₹ 4,80,000

Job Title:

Reservations Coordinator (Hospitality Team)

  • Assist in managing reservations across multiple platforms, including online travel agencies and direct bookings.
  • Communicate effectively with guests via phone, email, and messaging apps to ensure seamless booking experiences.
  • Maintain accurate records of guest interactions and property listings on property management systems and online travel agency extranets.
  • Verify and update property information, including rates and availability, to ensure consistency across all channels.
  • Develop and implement standardized operating procedures, email templates, and booking process documents to enhance efficiency and quality.
  • Review and refine guest communication for tone and accuracy to ensure exceptional customer service.
  • Collaborate with property managers to coordinate smooth check-ins and special requests.
  • Generate daily, weekly, and monthly reports on bookings and revenue to inform business decisions.

Requirements

  • Education: Degree or Diploma in Hospitality or a related field.
  • Experience: 3+ years in reservations or front office operations in the hospitality industry.
  • Proficient understanding of online travel agency extranets and property management systems.
  • Excellent written and verbal communication skills, with the ability to communicate effectively in English.
  • Strong analytical and problem-solving skills, with the ability to work accurately in MS Excel and Google Sheets.

Benefits

  • Salary range: ₹35,000 – ₹40,000 per month, including incentives.
  • Direct mentorship from a seasoned hospitality professional.
  • Opportunities for career growth into a Reservations Manager role as the company expands.

How to Apply

Send your resume to our team with the subject: Application – Reservations Coordinator.

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