Expert Reservation Specialist

2 days ago

Malappuram, Kerala, India beBeeReservation Full time ₹ 8,00,000 - ₹ 11,50,000
Job Title: Reservation Expert

We are seeking a skilled and customer-focused Reservation Expert to assist with ZHotel bookings, manage reservations, provide information on availability and pricing, and ensure smooth operational coordination.

  • Assist customers with booking inquiries by sharing property details, availability, and pricing.
  • Handle calls, messages, and requests from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.

Benefits include a dynamic and employee-friendly work environment where you can thrive. Apply now to become part of a growing team.

Key Skills:
  • Reservations Management
  • Customer Service
  • Negotiation
  • Communication
  • Market Analysis
  • Software Proficiency

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