Technical Support Specialist

3 weeks ago


Panchkula, Haryana, India myGwork Full time
Job Summary:
As an ITS Support Associate with Amazon, you will be the go-to expert for Amazon's global corporate employees, providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted.

About the Team:
Our dynamic and diverse IT Services team thrives on challenges, fostering a culture of inclusion where every voice is heard. We're passionate problem-solvers who continuously push the boundaries of innovation, making a real impact in the lives of Amazonians worldwide.

Key Responsibilities:
* Provide hands-on support for hardware, software, and IT peripherals, diagnosing and resolving issues successfully.
* Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements.
* Communicate and collaborate with customers, peers, and internal teams to troubleshoot and resolve issues.
* Prepare hardware and manage IT asset inventories, tracking usage and conducting audits.

BASIC QUALIFICATIONS:
- 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- High school or equivalent education.
- Excellent customer-facing skills.
- 1+ years of experience troubleshooting skills in a multi-user high-availability environment.

PREFERRED QUALIFICATIONS:
- Bachelor's degree in Computer Science or an IT-related field.
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
- Experience with client, server, and network services DNS, DHCP, OSI Model, and TCP/IP.

Salary Range:
$65,000 - $85,000 per year, depending on experience.

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