Technical IT Support Specialist
2 days ago
About the Job
Are you passionate about solving complex technical challenges and delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where innovation and collaboration are key?
We're seeking a skilled Technical IT Support Specialist to join our IT Services team at Amazon. As a key member of our team, you will provide high-quality, hands-on support to our corporate employees, troubleshooting and resolving issues with laptops, servers, and websites.
About the Team
Our IT Services team is a diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued.
Your Responsibilities
- Deliver on-site, high-quality support diagnosing, troubleshooting, and resolving issues successfully, evaluating log files to determine the health of systems, software, and hardware.
- Provide on-call support for high-severity incidents and act as an escalation point of contact for the team.
- Assist with activities to triage and escalate system or network outages to reduce downtime.
- Understand and execute change management activities in a high-availability environment.
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
- Effectively manage and oversee IT asset inventories.
- Participate in hiring efforts, training, and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities.
- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.
Your Qualifications
To be successful in this role, you will need:
- 2+ years of experience in troubleshooting in a multi-user high-availability environment.
- 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
- 2+ years of experience in IT client, server, and network service delivery.
- 2+ years of experience in networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP).
- 2+ years of experience in supporting and maintaining a corporate network environment.
- High school or equivalent diploma.
- Bachelor's degree.
Estimated Salary Range: $80,000 - $110,000 per year
We offer a competitive salary, benefits package, and opportunities for career growth and development. If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become a Technical IT Support Specialist at Amazon.
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