IT Support Specialist for Corporate Network Environment
2 days ago
Are you a problem-solver passionate about delivering high-quality IT services in a dynamic environment? As an IT Support Specialist at Amazon's IT Services team, you'll be part of a diverse group of experts dedicated to empowering employees with seamless technical support.
About the Team:
- We foster an inclusive and collaborative culture where every voice is heard, and every idea is valued.
- Our employee-led affinity groups promote diversity and inclusion, inspiring us to learn from each other's differences.
Key Responsibilities:
- Provide hands-on support diagnosing, troubleshooting, and resolving complex hardware and software issues.
- Deliver on-site technical assistance, evaluating log files to determine system health.
- Offer on-call support for high-severity incidents and serve as an escalation point for team members.
- Assist with triaging and escalating system or network outages to minimize downtime.
Your Background:
- 2+ years of experience in troubleshooting multi-user high-availability environments.
- Proven expertise in PC repair, deployment, and liquidation, as well as networking fundamentals (DNS, DHCP, OSI Model, TCP/IP).
- Familiarity with Windows, Mac, or Linux operating systems, corporate network environments, and IT service delivery.
Benefits and Opportunities:
- Competitive salary: $120,000 - $150,000 per year.
- Award-winning company culture that values diversity, equity, and inclusion.
- Ongoing training and development opportunities to enhance your skills and career growth.
Join Our Team:
As an IT Support Specialist, you'll have the chance to work with a talented team of professionals who share your passion for delivering exceptional IT services. If you're a motivated individual with excellent problem-solving skills and a drive to succeed, apply now to become a part of our team.
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