Support Coordinator

5 days ago


Panchkula, Haryana, India Gratis Infotech Pvt. Ltd. Full time

About Gratis Infotech Pvt. Ltd.

We empower individuals to achieve their academic and professional dreams by providing training and support for students aiming to study abroad. Our services include spoken English and personality development training, as well as corporate programs that enhance communication skills and foster career success.

Job Summary:

We are seeking a detail-oriented Support Coordinator to join our team. The ideal candidate will play a pivotal role in managing daily interactions, building strong relationships with potential students, and driving enrollments.

Main Responsibilities:

  • Lead Management and Follow-Up:
    • Regularly follow up on leads received via various channels.
    • Maintain and update the lead database with accurate and timely information.
  • Admissions and Enrollments:
    • Engage with prospective students to understand their needs and recommend suitable courses.
    • Convert leads into enrollments by effectively communicating the value and benefits of our programs.
  • Client Relationship Management:
    • Build and nurture strong relationships with students and their families.
    • Address inquiries and concerns promptly to ensure a positive experience.
  • Collaboration and Coordination:
    • Work closely with the training and marketing teams to stay informed about program offerings, promotions, and schedules.
    • Provide insights on lead performance and suggest strategies for improvement.
  • Reporting and Analysis:
    • Track and analyze lead conversion rates and share regular updates with management.
    • Identify trends and opportunities for growth in enrollments.

Requirements and Qualifications:

  • Education:
    • Bachelor's degree in any discipline (Business Administration or related field preferred).
  • Experience:
    • Proven experience in sales, marketing, or customer relationship management, preferably in the education or training sector.
  • Communication and Interpersonal Skills:
    • Excellent verbal and written communication skills.
    • Strong relationship-building abilities with a customer-centric approach.
  • Technical Skills:
    • Proficient in MS Office and CRM tools.
  • Work Ethic:
    • Ability to multitask, prioritize, and manage time effectively with a proactive, goal-oriented mindset.

What We Offer:

  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
  • $45,000 - $60,000 per year based on experience and qualifications.
  • Competitive performance-based incentives.


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