Client Service Representative

1 month ago


Mohali, Punjab, India Amplifon Full time

Job Purpose:

The Client Advisor/Customer Service Officer (CSO) is a critical role in our Business, requiring a high level of customer service and administrative skills. As a CSO, you will be responsible for providing exceptional customer service, maintaining clinic hygiene, and ensuring seamless coordination among sales teams and audiologists.

Key Responsibilities:

  • Handle customer inquiries and provide information on our services and products.
  • Maintain clinic hygiene and ensure a clean and organized workspace.
  • Refill office and stationery supplies, and manage pantry requirements.
  • Process incoming and outgoing calls, and respond to customer inquiries.
  • Manage patient files, registers, and other records.
  • Coordinate with the sales team and audiologists to ensure seamless customer service.
  • Participate in revenue generation and promotional activities.

Requirements:

A Bachelor's degree in any field is required. The ideal candidate will have excellent customer service skills, a strong work ethic, and the ability to work in a fast-paced environment.

Working Hours:

The Client Advisor/Customer Service Officer is expected to reach the clinic by 9:00 am to ensure clinic readiness by 9:30 am.



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