Head Operations Manager

3 days ago


Gurgaon, Haryana, India Mintskill HR Solutions LLP Full time
Operational Strategy and Execution:

As a pivotal member of our team, you will drive the operational strategy, ensuring smooth execution and scaling of our charging infrastructure across the country. Your expertise in operations management will be instrumental in developing and implementing operational strategies aligned with our company growth objectives.

  • Develop and implement operational strategies to drive business growth.
  • Oversee the expansion and scaling of the charge points network across multiple cities.

Operational Management:

You will be responsible for ensuring the efficient and effective operation of the charging stations, implementing best practices for site selection, installation, and maintenance of charge points, and optimizing resource allocation and managing operational budgets.

  • Ensure the efficient operation of charging stations.
  • Implement best practices for site selection, installation, and maintenance of charge points.
  • Optimize resource allocation and manage operational budgets.

Vendor and Partner Management:

You will establish and maintain relationships with key vendors, suppliers, and partners, negotiating contracts and agreements to secure favorable terms for the company.

  • Establish and maintain relationships with key vendors, suppliers, and partners.
  • Negotiate contracts and agreements to secure favorable terms.

Quality and Compliance:

You will ensure all operations comply with industry standards, safety regulations, and company policies, implementing quality control measures and conducting regular audits to maintain high standards.

  • Ensure all operations comply with industry standards and safety regulations.
  • Implement quality control measures and conduct regular audits.

Customer Experience:

You will focus on delivering exceptional customer service and satisfaction, addressing and resolving any operational issues that impact the customer experience.

  • Deliver exceptional customer service and satisfaction.
  • Address and resolve operational issues impacting the customer experience.

Data and Analytics:

You will utilize data analytics to drive operational decisions and improvements, monitoring performance metrics and generating reports to track progress and identify areas for improvement.

  • Utilize data analytics to drive operational decisions and improvements.
  • Monitor performance metrics and generate reports.

Innovation and Technology:

You will stay updated with the latest trends and technologies in the EV charging industry, integrating innovative solutions to enhance operational efficiency and service quality.

  • Stay updated with the latest trends and technologies.
  • Integrate innovative solutions to enhance operational efficiency and service quality.

Team Leadership:

You will build and lead a high-performing operations team, fostering a culture of excellence, continuous improvement, and innovation within the team, providing mentorship and professional development opportunities for team members.

  • Build and lead a high-performing operations team.
  • Foster a culture of excellence and innovation within the team.
  • Provide mentorship and professional development opportunities.

RequirementsQualifications:
Experience:Minimum of 8-10 years of experience in operations management, preferably in the EV, automotive, or infrastructure sectors. Experience in a startup environment is a plus.

Education:Bachelor s degree in Engineering, Business Administration, or a related field. A Master s degree is preferred.

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