Technical Support Specialist

2 weeks ago


Mumbai, Maharashtra, India Recruiter Wings Consultancy Full time

Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at Recruiter Wings Consultancy. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our enterprise customers.

Key Responsibilities

  • Provide technical support to enterprise customers via phone, email, and remote desktop
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Document technical knowledge in the form of notes and manuals
  • Stay up-to-date with the latest technology trends and advancements

Requirements

  • Databases Operations Management (MySQL, MongoDB, NoSQL)
  • Experience in creating and consuming REST APIs (HTTP, WebSocket, WebRTC)
  • Knowledge on API Automation (Postman, Jmeter)
  • Experience in development tools like GIT, Bit Bucket, JIRA
  • Experience in AWS services is preferred (CLI, IDE, SDK)
  • Ability to work independently, manage multiple priorities, and adapt to changing environments
  • Familiarity with bug tracking systems, customer support platforms, and remote support tools
  • Understanding of networking concepts, security protocols, and system administration

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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