Technical Support Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team at Recruiter Wings Consultancy. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our enterprise customers.
Key Responsibilities
- Provide technical support to enterprise customers via phone, email, and remote desktop
- Diagnose and resolve technical issues in a timely and efficient manner
- Collaborate with cross-functional teams to resolve complex technical issues
- Document technical knowledge in the form of notes and manuals
- Stay up-to-date with the latest technology trends and advancements
Requirements
- Databases Operations Management (MySQL, MongoDB, NoSQL)
- Experience in creating and consuming REST APIs (HTTP, WebSocket, WebRTC)
- Knowledge on API Automation (Postman, Jmeter)
- Experience in development tools like GIT, Bit Bucket, JIRA
- Experience in AWS services is preferred (CLI, IDE, SDK)
- Ability to work independently, manage multiple priorities, and adapt to changing environments
- Familiarity with bug tracking systems, customer support platforms, and remote support tools
- Understanding of networking concepts, security protocols, and system administration
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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