Customer Experience Specialist

6 days ago

Palakkad, Kerala, India beBeeCustomerService Full time ₹ 7,50,000 - ₹ 15,00,000

Job Overview:

We're building an ecosystem of digital products and services that power everyday life. Our mission is to deliver exceptional customer experiences.

The role involves developing process notes and training content, including workbooks and assessments, to equip new hires with the necessary skills and knowledge.

  • Frequent Training Needs Analysis (TNA) will be conducted to understand the knowledge gap and design modules to address it.
  • You will own the responsibility of critical Key Performance Indicators (KPIs) for the first 45 days and identify critical issues in the process.

Key Responsibilities Include:

  • Developing and delivering comprehensive training programs to ensure seamless onboarding and upskilling.
  • Preparing individualized improvement plans to bridge knowledge gaps and drive performance excellence.
  • Collaborating with cross-functional teams to enhance the overall employee experience.

Requirements:

  • Proven experience in classroom, online, and blended training delivery of at least 4-5 years, with a minimum of 2 years as a master trainer.
  • Practical implementation experience of ADDIE and Kirkpatrick evaluation models.
  • Proficiency in Microsoft Office tools, particularly PowerPoint and Word.

Candidate Profile:

  • We seek individuals who embody high standards, understand the value of hard work, and operate with a bias for action.
  • Candidates should possess a deep understanding of adult learning principles and be able to adapt their training approach to diverse audiences.
  • A strong focus on collaboration, creativity, and continuous improvement is essential for this role.

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