
Deliver Exceptional Customer Experiences
2 days ago
This role involves acting as the primary point of contact for users, handling their queries and providing support via various channels.
The ideal candidate will be customer-focused, detail-oriented and passionate about delivering exceptional support experiences.
Key Responsibilities:- Respond to customer inquiries in a timely manner.
- Troubleshoot basic product and account-related issues.
- Provide guidance on platform navigation and features.
- Escalate technical issues to the team with clear documentation.
- Maintain and update FAQs and knowledge base content.
- Track, prioritize and close support tickets within defined SLAs.
- Collect feedback and relay recurring issues or feature requests to the team.
- Bachelor's degree in any field (finance background preferred).
- 1–3 years of experience in customer support or client-facing roles.
- Excellent communication skills.
- Strong problem-solving ability and patience in handling queries.
- Familiarity with project management tools would be beneficial.
- Opportunity to work in a fast-growing fintech environment.
- Exposure to cutting-edge financial intelligence tools.
- Collaborative and learning-focused culture.
- Growth opportunities for ambitious professionals.
This role requires a customer-centric individual who is passionate about helping others and wants to be part of a dynamic fintech journey.
"Account Manager", "Help Desk Technician", "Support Representative"
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